AI in People Analytics: Rhetoric and Snake Oil

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“AI” has become a buzzword in people analytics. To be sure, AI is indeed a powerful technology. Yet, as with many organizational practices that ascend to buzzword status, its promise has exceeded its potential. Sometimes it’s even sold as a mythical snake oil.

Employee Monitoring at Barclays

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In early 2020, Barclays launched a pilot program to more closely monitor employee activity, giving managers real-time reporting on how productive (or unproductive) employees were throughout the day. This pilot was met with immediate backlash from employees and advocacy groups, comparing it to Big Brother, and it was abandoned very shortly after launch. So what was Barclays missing here, and could this have been done better?

Trusted Partners or the Machine?

In our first class this semester, back in the halcyon days of our pre-quarantine innocence, Professor Polzer posed a question: Are employees trusted partners in a mission or cogs in a machine? Though we have discussed and debated, pondered and premised for almost a full semester now, these authors feel no less conflicted as to this central tension of people analytics than we did almost three months ago.