Interesting article. The innovation that has come with big data and machine learning algorithms has been amazing, but I am often concerned that we are inviting significant long-term risk in exchange for short-term profits. I’m reminded of a quote from Jurassic Park: “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should”. These topics are complex – both in terms of technology and ethics. I think we need advocacy groups that are thinking about these issues 100% of the time, as well as support from governments to protect consumers and put guard rails around what types of data can be collected, who owns it and what it can be used for. While I think regulators have fallen behind on this in the past, there’s no time like the present to make this a priority.
Interesting article, and great points Serene! I actually find it pretty concerning that speed could be such a significant driver of income, since route guidance is provided by Uber in the first place – so faster trip times than expected would mean that the driver is likely speeding (which is breaking the law, and should not be encouraged). I also found it interesting in the post that women have a significantly higher churn rate than men, and I would want to know more about why this is the case. If fears regarding physical safety are a component of this, that is certainly something that Uber should address.
Great article! I agree with you and Jade that humor is valuable in many situations, but we should be very cautious about what we measure and how it might influence behavior (I have had many coworkers tell terrible jokes in the past, and definitely would not want to encourage them to try harder!). I also suspect that the effectiveness of humor is heavily dependent upon the existing culture and leadership styles of those involved, making this difficult to generalize. Finally, it should be pointed out that humor is subjective, and what is funny for some may be hurtful / offensive for others. If humor were to be evaluated more systematically in the workplace I would want to be extremely mindful of employees’ varying perspectives and how certain attempts at humor may impact them.