Future Proof with AI
Build AI Business Skills with D^3’s Online Learning Platform
Because AI
is only half the answer
“If your workers aren’t frustrated using AI, then you’re nowhere near where you should be.”
Mary ErdoesSir Martin Sorrell , D^3 Advisory Council Member and CEO of JPMorgan Asset and Wealth Management
Because AI
is a superpower
The Fast-Talking AI Chat Agent
New research shows when AI boosts service, and when it backfires. Think about the last time you contacted customer support. Did you start with a chatbot? If it failed to resolve your problem, how did you feel when transferred to a human agent? This dynamic defines our expectations of the modern customer service experience: the […]
The Power of AI Stopping Agents
When Machine Learning Meets Sales Psychology Listen to this article: Conventional sales wisdom treats persistence as virtue: stay in the conversation, overcome objections, keep the line alive. But recent research into the dynamics of sales conversations suggests that our bias toward persistence leads to a massive misallocation of resources. In “Learning When to Quit in […]
Is GenAI Heading for a Tech Monopoly?
New research on how the competitive dynamics that created early tech giants may not repeat in the age of generative AI. For the last two decades, businesses have operated under the shadow of the Web 2.0 era, where a handful of giants like Google built unassailable tech fortresses. Now, as generative AI transforms every industry, […]
The Manager’s AI Dilemma
How to design AI adoption so decision makers can say yes without self-sabotage Lots of organizations can green-light AI. Far fewer can absorb it. That gap, between excitement and real, embedded use, keeps showing up even when ROI is compelling and leadership is visibly supportive. New research from D^3 Frontier Firm affiliate Shunyuan Zhang and […]
D^3 Associates Spotlight Series: Elie Ofek and Julian De Freitas
This series introduces D^3 Associates Program projects which aim to answer important questions at the intersection of artificial intelligence and digital technologies in business and society. This article shares insights from Elie Ofek, Malcolm P. McNair Professor of Marketing, Harvard Business School and Julian De Freitas, Assistant Professor of Business Administration, Harvard Business School who […]
Because AI
transforms productivity
Written By
Nova School of Business & Economics
“…what’s different is the promise of this technology. AI has the capabilities of summarizing and allowing people to access tacit knowledge that is typically, you know, exclusive to experts.”
Raffaella Sadun John Winsor , Co-Principal Investigator at the Digital Reskilling Lab
How AI Can Spot Your Next Billion-Dollar Idea
A new study shows how AI can influence the kind of innovation you end up funding. Many of us have started using AI as an “answer machine” to brainstorm ideas, analyze data, and pressure-test assumptions. You might even have a set of preferred prompts saved for just these purposes. But how often do you switch […]
The New Influence War: How AI Could Hack Democracy
What the rise of AI swarms reveals about the future of influence, information, and democratic resilience. Listen to this article: As we move into the era of agentic AI, what kind of influence will this emerging technology have on democracy and misinformation? In the new Science paper “How Malicious AI Swarms Can Threaten Democracy,” Amit […]
Because AI
changes everything
Leading with AI 2026
While AI represents the most powerful wave of innovation in a generation, public sentiment toward it is increasingly polarized and weary. Many workers feel that AI is being done to them, not for them. The dominant feeling across much of the American workforce is disenchantment, the sense that they played by the rules, but the […] Continue reading Leading with AI 2026
Our digital future is being invented today
Our work at the Digital Data Design Institute at Harvard focuses our 14 labs around six communities of practice to produce and share research-rooted knowledge on how society and business are interacting with artificial intelligence (AI) and digital technologies.