Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

How technology benefits Zenefits
Christie
Posted on November 17, 2016 at 1:44 pm
The digitalization of human resources
Riding the “Smart” Electric Wave at Florida Power & Light
ladylearned
Posted on November 18, 2016 at 1:43 am
Exploring the implications of digital disruption in a traditional industry.
Starbucks, mobile payments underdog, takes gold
K
Last modified on November 18, 2016 at 5:34 pm
Starbucks has become an unlikely leader in the mobile payments space, and mobile payments could account for over 50 percent of U.S. store transactions within a few years.
American Express and The Shift To Digital Payments
CPC
Last modified on November 18, 2016 at 8:29 am
What the digital revolution and the rise of mobile payments mean for American Express
Can Foursquare become the mayor of location intelligence services?
NR
Last modified on November 18, 2016 at 1:52 pm
Self-proclaimed "Yelp-killer," Foursquare, aims to transform its business from restaurant recommendations to a highly accurate location-based insights data company... Can it be done?
Can a Smart Thermometer Stop the Spread of Contagious Illnesses?
XYZ
Last modified on November 20, 2016 at 5:08 pm
In a world where we can instantly find the fastest route to the airport via Google Maps or get real-time Twitter updates on Trump’s presidential transition plan, we are still in the dark ages when it comes to understanding when [...]
Improving care for those who cared for us
Philip
Posted on November 14, 2016 at 11:05 pm
Falls By 2050, the 65+ population is expected to grow to 83+ million (double what it was in 2012)1. We all know and don’t enjoy thinking about it, but most of our parents are either in this category or soon [...]
Treasure-hunting in a digital era: TJX’s next find?
Fay Chen
Posted on November 16, 2016 at 3:37 pm
How should TJX leverage digital capabilities to augment their existing successful physical retail business?
Are Smarter Meters Smarter Readers? The Evolution of the Meter and the Smart Grid within the United States
JMoreno
Posted on November 17, 2016 at 4:40 am
Itron – a smart meter company – is taking the next step to evolve the Smart Grid into an “Active” grid. Will Itron succeed?
The answer is YES! Welcome to HB..X?
ACastellanos
Last modified on November 18, 2016 at 2:07 pm
With platforms like edX, online learning is becoming more and more common. For HBS, however, this was not enough. With the launch of their digital initiative ... did they just happen to invent the classrooms of the future?
The Beauty of CRM in a Digital Age
Yarden
Last modified on November 18, 2016 at 1:35 pm
How cosmetics retailer Sephora is innovating in customer service and brand loyalty
Data Pioneering: How AfricaScan Creates Data in Markets Previously Devoid of Digital Presence
YS
Last modified on November 18, 2016 at 12:19 am
Exploring the business of a sub-Saharan retail consultancy who operates their own stores to generate data.
From the Hospital to the Home: BIDMC’s app efforts
ziggy
Last modified on November 14, 2016 at 5:34 pm
A leading Boston hospital seeks to improve patient care by monitoring patients via mobile apps
Salesforce is Stealing Einstein’s Thunder
Ilan S.
Posted on November 18, 2016 at 4:38 pm
Salesforce’s ubiquitous CRM tool enables users to better monitor, understand, and serve customers, but will it be able to harness the power of insights generated by the IoT revolution?
Building the 21st Century Government
VKS
Last modified on November 17, 2016 at 6:05 pm
How the Government of India is reinventing itself through Technology
It’s 2016, Do You Know Where Your Supply Chain Is?
ME
Posted on November 18, 2016 at 1:50 pm
Digitization is finally coming to an industry that has resisted technological improvement for decades. Flexport brings lower costs and higher transparency to freight forwarding
Digital banking leader for 25 years
J
Posted on November 17, 2016 at 1:08 pm
After 25 years of digital innovation Bankinter has become the most profitable Spanish bank in 2015. Embedded in a competitive financial industry which is consolidating, how will Bankinter innovate to maintain the lead in digital banking?
Rolls-Royce: Embracing IoT on a wing and a prayer
msmith
Posted on November 18, 2016 at 2:35 pm
Rolls-Royce is investing in IoT technology to stay at the forefront of innovation in the aerospace industry.
Remember Ask Jeeves? Presenting Operator: the future’s online personal concierge service.
soup
Last modified on November 18, 2016 at 5:58 pm
Connect with experts to buy and discover things you’ll love!
The Fourth Industrial Revolution brings a Century-Old Company into the Era of Digitalization
Parker Sheedy
Last modified on November 17, 2016 at 5:59 pm
Honeywell proves that being an American classic doesn't mean getting stuck with yesterday's technology.
Are schools going to disappear in the future?
D
Last modified on November 18, 2016 at 4:30 pm
edX is an example of a company that uses technology to change the way education is delivered to students. Let’s explore how it works and what challenges it may have in the future.
BP and Oil & Gas: Embracing Digitization out of Necessity
Alex
Posted on November 18, 2016 at 3:30 pm
BP - and the oil and gas industry as a whole - has been forced to respond to the downturn in commodity prices by embracing digitization as a means for cost-cutting.
The Berliner Philharmoniker’s Digital Forte
KaraB
Posted on November 18, 2016 at 2:46 pm
Making classical music trendy through the power of digital technology.
Hungry? Try 3D printing your food
WZ
Last modified on November 17, 2016 at 10:02 pm
Natural Machines is taking DIY to a new level with their 3D food printer, the Foodini
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