Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

Can a 3D printer solve the world’s housing crisis?
beaups
Last modified on November 19, 2016 at 7:46 pm
With its towering 40ft printer, currently the largest one in the world, one company aims to do its part to provide affordable housing.
Optum-izing Healthcare Delivery & Service
AVV
Last modified on November 17, 2016 at 11:42 pm
Optum: Leveraging data, technology, and analytics to make the heath-care system work better for everyone – patients, providers, insurance plans, and governments.
Making it rain…Chinese Red Packets
Pippa Lamb
Posted on November 17, 2016 at 1:51 am
When it comes to China’s New Year celebrations, the traditional greeting is no longer “Happy New Year” but “How many digital red packets did you get?” With 409,000 digital red packets sent and received every second via smartphones this year, I hope [...]
Microsoft Helps Tacoma Public Schools Use Data Analytics to Predict At-Risk Students
REY
Posted on November 18, 2016 at 2:47 pm
For the last few years, Microsoft has partnered with the Tacoma Public School (TPS) district in Washington to ask a fundamental question: Is it possible for schools to use predict analytics to identify students that are likely to disengage and [...]
Groupon: A Good Deal for Anyone?
glempres
Posted on November 18, 2016 at 6:07 pm
Daily deals swept the nation during the recession, but did they really provide any of their customers sustainable value?
Connecting Waste
TOM student
Posted on November 18, 2016 at 12:03 am
Spread throughout HBS campus, BigBelly’s trash cans are a great example of how simple connected technology transforms the operating and business model of an old and basic industry – Waste Management.
How Amazon – the most valuable retailer in the world is dealing with digital disruption
HT517
Last modified on November 18, 2016 at 12:51 pm
Amazon recently became the world’s most valuable retailer[1] – and is arguably the most innovative. The question is whether Amazon can stay ahead in the digital world in the face of strong competition from Walmart and others.
Foodora – A digital revolution of the food delivery industry
Miltok
Posted on November 18, 2016 at 4:04 pm
Have your favorite food delivered in 30 minutes! Foodora matches hungry customers and popular restaurants, by taking care of the delivery process and providing full transparency along the supply chain
Evolution of the Smart Pig
Bill Booth
Posted on November 18, 2016 at 4:50 am
Digital technology innovation and application changes the name of the game in pipeline inspection and quality assurance.
Keeping up with the Times at the New York Times
RI
Posted on November 18, 2016 at 7:59 am
In 2013 the average human attention span was found to be shorter than that of a goldfish. With an increasing availability of succinct, captivating, free content, consumers are increasingly less willing to pay for physical newspapers and online content. How [...]
Fujifilm: Outlasting the “Kodak Moment”
A.J. Steinlage
Posted on November 17, 2016 at 11:32 pm
How two camera film companies saw the dawn of the digital age, but only one survived.
Macy’s in the Digital Age
BM
Last modified on November 17, 2016 at 12:03 am
This retail dinosaur is using digital to mount a comeback.
Boeing: Using Digital to Address Complexity
Carlfuda
Posted on November 16, 2016 at 7:46 pm
Boeing is using digital manufacturing technology to upgrade its operations and enhance American manufacturing competitiveness.
Will your next running shoe be 3D-printed?
Karan
Last modified on November 19, 2016 at 12:29 am
Imagine walking into a store, scanning your foot, and receiving a custom tailored running shoe on the same day. Under Armour is turning this vision into reality by leveraging 3D-printing to disrupt the 100-year old cut-and-make footwear manufacturing model.
Yellow Pages: Evolving to Survive Mass Extinction
Nancy
Posted on November 18, 2016 at 4:41 pm
The internet and search engines have made printed business and personal directories obsolete. How can Yellow Pages evolve to continue to create value for agents in its value chain?
Church meets Technology: Digitalizing One of the World’s Oldest Institutions
Jessie Cai
Posted on November 17, 2016 at 4:32 pm
Worship podcasts. Text-to-tithe. YouTube sermons. A look at how churches are embracing technology.
Fitbit is the current market leader, but are its steps limited?
Will Alexander
Last modified on November 17, 2016 at 8:22 pm
Fitbit has become a billion dollar company by allowing users to easily view leading health indicators such as daily activity patterns, but is the company destined to be swallowed up by bigger data companies such as Apple?
With automatic trains, why are train strikes in New Jersey still a thing?
Theunexpectedblogger
Posted on November 18, 2016 at 2:20 pm
In March 2016, the New Jersey Transit was held hostage by unions, representing over 1,000 train conductors and 400 engineers, to negotiate health insurance premiums in order to avert strikes in the region. With people as a key risk in [...]
Thrown from the nest: Nest Lab’s Challenges and Opportunities
Stephen
Last modified on November 19, 2016 at 9:18 am
After it’s blockbuster $3.2BN acquisition by Google in January 2014, Nest Labs has struggled to meet its hardware revenue targets, but is there a bigger opportunity in the company’s data- enabled business model?
Is Facebook becoming a news site?
Jordan Taylor
Last modified on November 18, 2016 at 5:20 pm
Facebook's targeting has become too good for its own good. How should they adapt to their new role as a news provider?
Does Verizon have the horsepower to overhaul the trucking industry?
Andrew Knez
Posted on November 17, 2016 at 7:49 pm
With a slew of major acquisitions, Verizon is positioning itself to change how fleet operators manage their trucks.
Digitization Gets Cooking in the Restaurant Industry
Pasha
Last modified on November 17, 2016 at 9:33 pm
How the internet has dramaically changed the restaurant business
Discovery: revitalising the (dull) insurance industry through digital transformation
Crystal
Posted on November 18, 2016 at 5:24 pm
While the insurance industry has traditionally been viewed as dull, Discovery Group is adopting digital technology to shake things up and deliver mutual benefit to consumers and insurers.
The New York Times’ Digital Journey
Laura Barnes
Posted on November 18, 2016 at 5:57 pm
How can The New York Times continue to fulfill its mission and customer promise when there are so many competing and free online news sources?
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