Karim Lakhani

“Customers will expect AI-enhanced experiences with companies,” says Karim Lakhani, co-chair of the Digital Data Design Institute at Harvard and professor at Harvard Business School. “Business leaders must experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. Change and change management are skills that […]

Harvard Business School Professor and Chair of the D^3 (Digital, Data, Design) Institute at Harvard—Karim Lakhani—shares expertise on why ChatGPT and Generative AI tools hallucinate, as well as how to prompt these tools to do better. Since ChatGPT does not have a built-in fact-checking mechanism for its responses based upon data patterns, it can “hallucinate” […]