“Customers will expect AI-enhanced experiences with companies,” says Karim Lakhani, co-chair of the Digital Data Design Institute at Harvard and professor at Harvard Business School. “Business leaders must experiment, create sandboxes, run internal bootcamps, and develop AI use cases not just for technology workers, but for all employees. Change and change management are skills that are no longer optional for modern organizations.”
HBR: AI Won’t Replace Humans – But Humans With AI Will Replace Humans Without AI
