COSTCO: Big Bad Amazon can’t blow this brick and mortar house down.
COST SAVING, Costco's business and operating models' singular focus.
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Chipotle: It’s not the burrito – it’s the operating model
Chipotle, the popular Mexican restaurant chain, is a great example of effective alignment between business model and operating model. “It works because of our system,” says the founder Steve Ells [1], and I think he is absolutely right. We can […]
Wikipedia: Here for now
Wikipedia is operated by the Wikimedia Foundation, a 501c-3 (non-profit) and is aimed at providing free, objective educational content to the public.
Regional Management: Too Much.. Too Soon..
Regional Management sacrificed business and operating model continuity for asset growth.
Peloton: Breaking Away from the Pack
“We feel like we’re more akin to a Facebook or an Apple than a Soulcycle”
Handy Mandy: Your cleaner is here
Handy, the “Uber for handy tasks” such as cleaning and handyman, is an example of ineffectiveness for three reasons. Firstly, as a platform connecting cleaners and customers, it has little power to prevent disintermediation. Secondly, Handy’s insistence on its subscription […]
Arrow Electronics: High Margin Sales and Decades of Dominance in Electronics and IT Distribution
Arrow Electronics (Arrow) is an example of a company that is effective at driving alignment between operating and business models. Arrow distributes electronic components and provides enterprise computing solutions to customers worldwide. The customers are OEMs and value-added resellers (VAR) […]
thredUP – inspiring a new generation of consumers to think secondhand first
thredUP is disrupting the $16B secondhand market for apparel and accessories through an innovative online platform with superior operating efficiency
Rolling into eCommerce: The Tire Rack pioneers eCommerce Tire Sales
Founded as a family business in 1979 in Indiana, the Tire Rack successfully pioneered a shift in the $17 billion tire industry, once dominated by in-person purchases, to mail order and, later, in 1997, ecommerce. In order to achieve this, entrepreneur Peter Veldman devised a clever strategy to enable this novel business model. This strategy, the company’s operating model, has enabled the Tire Rack to grow to $1 billion in sales and one of the most trusted names in the industry.
It Looked Good On Paper…FedEx Kinkos
In what was intended to be a merger to bolster the alignment between operating and business models, FedEx Kinkos was a mistake from Page 1.