MyEyeDr: Bringing Together Eye Care and Eyewear
How an optometry chain branded on care may be the best retailer in the category
Healthcare
Iora Health: Redefining Primary Care
Iora’s unique take on primary care – focused on customer service as good as Southwest Airlines and Zappos – shows promise but is its innovative model scalable?
Aravind Eye Care’s Grand Vision for India
Can quality and affordability go hand-in-hand for healthcare services? Aravind Eye Care is determined to make this a reality!
Sexual Assault Evidence Collection Kits in the Emergency Department at Beth Israel Hospital
The chain of custody for rape kits pulls nurses off the floor for 3-4 hours. The resulting resistance among ED staff to perform the kit causes breakdowns in care for sexual assault survivors.
A Family of Companies – Johnson & Johnson
Johnson & Johnson’s flexible operating model helps them maintain a strong presence in healthcare.
VisionSpring: Providing eyeglasses to millions
703 million people need, but don't own, eyeglasses. How does a company solve a social mission at scale? By having strong business and operating models associated with it.
CVS Health: Fully Adherent to Its Prescribed Strategy and Winning
Through compliance with its mission of “helping people on their path to better health”, CVS has created a winning alignment between its business and operating models to grow into a success story.
CVS Health: Transforming Healthcare
The company I am choosing as a model of effectiveness is CVS Health. I believe CVS demonstrates an example of effectiveness as evidenced by the sustained outperformance of its stock relative to competitors, but also the S&P500, and this performance […]
Cleveland Clinic: The Medicine We All Need
The Cleveland Clinic is doing the impossible in US healthcare, consistently providing world-class quality medical care while lowering costs. Their model will soon affect how you get your care wherever you are.
Partner’s Health Care: The Doctor will Hustle you now
According to the U.S Department of Commerce, health care spending in the US amounted to 17.4 percent of GDP in 2013. [1] At this level of spending, an unaware observer might assume that Americans consumed a platter of world class, […]