I love Chipotle! Eating there is such an efficient experience and for some reason it feels more satisfying to eat there than an regular fast-food joints. I have often been curious why the same model hasn’t been adopted to other cuisines. I can think of other wholesome food items that can be prepared quickly (kathi rolls as an example). But I haven’t seen any other chains gain as much traction
I wonder if pricing can play a role in improving its financial sustainability. Currently the system operates on a fixed price that is independent of the length of the journey. Several massive rapid systems across the world use a variable pricing model where the price varies with the length of the journey. I’d love to know your thoughts on this.
Like Andie I am also a big fan of Airbnb. But I am wondering if their operating model needs to adapt to address the regulatory and legal issues better. I know that these concerns are preventing people in places like India from embracing Airbnb completely.
Thats a great question Mohit. But it’s worth noting that the doctors and the support staff aren’t actually working longer hours than their peers in other hospitals. Rather the hospital has made an effort to ensure that each member performs the most value adding task – doctors only focus on diagnosis and surgery and don’t have to spend time on other pre-surgical tasks. Thus they are using their time more effectively while still working similar hours. This couples with a strong performance management system creates a good mechanism for addressing the concerns you have raised and ensuring that their complication rate matches global standards.