Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

Mad Men in the Digital Age
Cyou
Last modified on November 17, 2016 at 11:58 pm
As the industry moves toward digitalization at a rapid speed, traditional advertising agencies need to find new ways to add value for their clients or face the risk of being left behind.
From Iditarod to the ICU: Transforming Critical Care in Alaska
Brian J. Franklin
Posted on November 15, 2016 at 6:40 pm
In Alaska, medication was once delivered across vast distances by dogsled. Now, digital health technologies are reshaping how critically ill patients receive care in America’s last frontier.
Financial Inclusion in the Philippines
MK
Posted on November 14, 2016 at 11:40 pm
“Fintech” has been a buzzword for the past couple of years. Not only are we in developed countries benefiting from services such as PayPal and venmo; technology is also enabling financial inclusion in many developing countries; Global Mobility Services (GMS), based [...]
M-Pesa: Transforming Kenya with Mobile Money
ksong
Posted on November 17, 2016 at 8:26 pm
M-Pesa has become the payment method of choice in Kenya. With a simple SMS text, those who traditionally lacked access to financial institutions can now easily send and receive money.
If You’re Not First, You’re Last: Amazon’s Never-ending Innovation
CK
Last modified on November 17, 2016 at 11:32 pm
Amazon is not afraid to make moon shot investments. What's next?
Walmart: Ummm…a tech giant ???
u.know.it
Last modified on November 18, 2016 at 5:28 pm
In the race to digitize retail over the next decade - I bet my money on the retail behemoth!
Under Armour: Playing the Digital Game
Margaret
Posted on November 15, 2016 at 8:08 pm
Shirt? Check. Shoes? Check. Largest digital fitness platform in the world? Check. Under Armour is redefining how the sporting goods game is played.
Rosie the Robot in 2016
Van Tran
Posted on November 18, 2016 at 4:42 pm
The Jetsons in 1962 sold a dream to many people about Rosie the Robot – a sweet and caring robot that takes care of all household chores. Just imagine how easy life will be if you don’t have to spend [...]
Citi’s Path to Digitization
HBS_TOM
Last modified on November 17, 2016 at 6:12 pm
Citi's pursuit of creating value for its customer through digitization starts with a rethinking of its operating model for an elite group called "Citi FinTech."
Payments in Africa’s largest market
TOMchallenged
Posted on November 18, 2016 at 6:01 pm
How Interswitch has navigated increased competition to deliver value to all key players in Nigeria’s economy
ID.me: Innovation in Digital Identity Verification
Sam Hayes
Posted on November 18, 2016 at 7:55 am
ID.me started as TroopSwap with the aim of simplifying the process of extending discounts to active duty service members and veterans. As its founders, two former Army Rangers and members of the HBS Class of 2010, implemented their business model [...]
DirecTV Now: Cord Cutting and the Future of Television
Sean
Posted on November 18, 2016 at 3:03 am
Technology is empowering consumers to cut the cord - what can cable programming providers do to adapt to this changing market?
HBX – Disrupting the Business Education Delivery Model
Nikhil Dewan
Last modified on November 18, 2016 at 5:30 pm
Analysing Harvard Business School's revolutionary initiatives to impart high quality business education using cutting edge digital technologies.
Paddle8 is taking art auctions online
Beth Peters
Last modified on November 18, 2016 at 1:02 am
Paddle8's online efforts are reducing prices, speeding up service and democratising auctions
Sony’s struggle with Music
TN
Last modified on November 18, 2016 at 3:18 pm
Sony is a household name when it comes to entertainment – films, TV, music, video games, you name it. But for some reason Sony’s becoming an antiquated name and doesn’t show up in the new digital music space. What happened?
Garmin: Lost in an Interconnected World
Msimmons
Last modified on November 17, 2016 at 8:03 pm
Garmin, once the leader in GPS navigation, took its eye off digital integration and innovation once. Will it make the same mistake again, and if so can it survive a second time?
Bea-con and Carry On
Sir Lunchalot
Last modified on November 17, 2016 at 7:00 pm
Beacons took the retail world by storm in 2014, but have had limited traction over the years. In this post, we’ll explore a recent execution of beacon technology in Macy’s, and use it to provide a useful operating framework to [...]
Feeding 10 Billion People: How John Deere is Farming Data to Help Mankind Farm for Food
PHT
Posted on November 18, 2016 at 4:37 pm
Driving through Iowa on my way to the Harvester Plant at John Deere was my daily ritual for majority of the summer of 2011. For roughly an hour, corn fields would arise left and right. Multiple “Hulks”, the largest Harvester [...]
Is TAG Heuer Out of Time?
Hugo BR
Last modified on November 18, 2016 at 1:54 pm
A venerable watch brand struggles to stay relevant in an era of digitization.
Tracking Employee Health: Fitbit Uses Wearable Technology to Crack the B2B Market
Spencer Bradley
Posted on November 18, 2016 at 4:43 pm
As healthcare costs continue to rise, Fitbit is using its wearable activity trackers to help employers reduce their health expenditures.
Did you ever dream of walking by the Water Lily Pond in company of Monet?… This dream could come true sooner than you think!
Vika
Last modified on November 17, 2016 at 9:36 pm
Museums are undergoing massive changes to update their visitors experience by integrating emerging technologies.
The Devil Wears Digital: Condé Nast Reinvents Itself
JZ
Last modified on November 18, 2016 at 2:59 pm
“It is in some fundamental way over...I think magazines are going to be somewhat like department stores. They’ll stay in business, but you’ll wonder why, since you get everything in them from other places, usually with a better customer experience.” [...]
Stitch Fix – Transforming Retail Through Personalization
A123
Posted on November 18, 2016 at 5:59 pm
Can data analytics and human curation transform the way we shop?
Idolizing nerds: Putting the “e” in sports
sko
Last modified on June 29, 2017 at 5:53 pm
Sports have traditionally been defined as competitive athletic activities that require physical prowess and skill. Digitization has driven the rapid growth of a new category of competitive, skill-based activity that parallels many of the features of conventional sports if we [...]
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