When most people think of city government, they don’t exactly tend to think of pleasing and intuitive digital experiences. Well, former chief digital officer of the City of Boston and HBS alumna Lauren Lockwood is on a mission to change all that. So what happens when you make digital interactions with government that don’t suck? You get a chance to transform your citizens’ entire relationship to government.
The importance of government going digital (hint: it’s not just about efficiency)
