Insights
Digital transformation’s emerging effect on customer expectations
Times have changed. Our online experiences have reshaped our expectations of real life. For instance, consider your last online shopping experience. Ecommerce provides consumers the opportunity to leverage detailed reviews and recommendations and also enables a level of pricing transparency, all of which helps make wise purchasing decisions. Long lines don’t exist online and products […]
The convergence of digital and commercial transformations
More and more old school manufacturers are grasping the notion of digital transformation. Not only has digital transformation disrupted the way in which these types of businesses operate, it has also changed the products and services offered. The allure of higher margins and price-to-earnings ratios, along with greater customer value and retention, has pushed dusty […]
Here’s how to build a smarter app that could make working families richer
American workers need a financial tool that knows their story. Most apps fall short. The reality is that working families across the country face a variety of pain points when trying to improve their financial lives. Many experience volatile incomes, for instance, that make it hard to build savings. Others may find themselves shut out […]
A responsibility to judge carefully in the era of prediction decision machines
The past seven years have witnessed the resurgence and perfection of neural networks, the present-day king of prediction machines. It wasn’t always clear that these highly parameterized, flexible methods of machine learning could actually work. While many of the pioneering ideas date back to the 1990s and even 1980s, including those contributed by researchers recognized […]
- AI & Future of Business Technology
- Future of Work
- New Operating Models and Business Models
- Performance and Metrics
Competing in an AI-driven world
No longer just “cool tech” or an innovative way of doing business, artificial intelligence (AI) has shifted from a novelty to a necessity. In their upcoming book Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World, Harvard Business School professors Marco Iansiti and Karim Lakhani illustrate how the […]
Tech that helps us understand ourselves
Technology is often designed to provide more efficiency, more ease, and more consumption. A side effect of emphasizing “ease” may be that we miss opportunities. These include chances for self-reflection, deeper connection, defining and creating our own meaning, and building the confidence and motivation to create and consume in ways that are aligned with our […]
Connected tech gathers real-time behavioral and physiological data beyond a controlled setting
Everywhere you turn, someone is wearing a Fitbit, Apple Watch, or the newest brand of activity tracker. Wearables are just one type of connected technology that has flooded consumer health markets in recent years, and widespread acceptance of these products has led to the discovery of new ways in which they can be used. Along […]
The future of fintech is … Africa
Fintech has exploded onto the scene of nearly every investor, venture capitalist, traditional finance firm, and smartphone user. Moreover, it has seen a meteoric rise in terms of funding, firm-starts, and general interest worldwide. One illustration of this can be seen by simply looking at the Google search volume for the term Fintech over time […]