Zappos: Best in Class Customer Service
Zappos's operating model supports its mission to provide superior customer service.
Winners
Zappos – Powered by Service but Stunted by Recent Changes?
Zappos has effectively set the standard for other e-commerce operations and, with annual sales in excess of $2 billion dollars, it’s clear that Zappos has been able to align its business and operating models. However, as they continue to experiment in these operating areas, they should be wary of misalignment going forward.
Shake Shack – The Fine Casual Dining Experience
Will Shake Shack's model of 'Stand for something good' survive the economics of the post-IPO world………..
The IKEA Concept: Furniture for the Masses
AKA, How to decorate your apartment on a student budget
Finding the Next Uber
Everyone wants to find the next Uber and be the company that can generate annual revenues of ~$2B in just six years. Here’s how Uber has become the envy of other companies.
Chobani: Sour Milk Never Tasted So Sweet
How a Turkish farmer grew a 90-year-old abandoned Kraft factory into the world’s largest yogurt plant.
PeekaBOO Pop-up Stores: Spirit Halloween
The scariest day of the year is actually the most fun, and most profitable, for Spirit Halloween. With its remarkable prowess among Halloween pop-ups, it has boasted the number one spot in Halloween retail, an $8 Billion industry, for the last several years.
Patagonia’s Trek to Social Responsibility
Patagonia has included sustainability and social responsibility into its definition of success. How did it design its operating model to become a winner?
Tesla Motors: A Battery Charged Model of Effectiveness
A discussion of the effective alignment of the business and operating models of Tesla Motors that have allowed the company to achieve significant success launching its industry revolutionizing electric cars