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Jonathan Mason
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Innovation is at the heart of this. I believe that strict KPIs must be established for scale to be met. Great Read!
I worked on the JPM Trading floor, and we had a huge push to go to electronic trading. We did everything in our power to get people to stop high touch service, but we quickly learned at a certain threshold of capital people want to have “someone on the other side of the phone”. Honestly, I think this is something that can change, but it was an interesting learning. We assumed it is because clients wanted someone to blame when things went wrong. As younger managers move up on the buyside, this will probably shift.
This is amazing. I didn’t know about Edited, but I’ll definitely be researching them. I think the concept of bringing it to a more customer-focused approach is huge for me. Our client is everything, I want them deriving most of the value from any technology capex we spend!
Great post. I look at the read through to Real Estate. I personally think cities will keep expanding as people are pushed out. Transportation will continue to change. As we get to the autonomous vehicle and high speed train world, I believe cities start to look very different. I believe people will found the exoburbs–small suburban areas located along highways further from major cities.
I believe the WeMet feature is a game changer. Harnessing that data reminds me of the StitchFix Model.
Great read! how can this be established to small businesses? In the future, are there any privacy concerns that we are not aware of?
This is something that is important to my company as well!
Th move to a teaching pro type tool was brilliant!
This is very interesting. A bit unsettling, but it leads me to believe we truly need to understand AI better before making big decisions.