Darden Restaurants – Winning Customers with Data
Restaurants are looking to data to differentiate themselves in a rapidly changing competitive environment
Submissions
Cogito – AI for a Better Human Customer Service Experience
Cogito uses real-time emotional intelligence software that incorporates AI and machine learning to analyze voice calls and assist call centers to better engage with their customers.
Starbucks’ secret ingredient: data analytics
Starbucks is one of the largest and best-known companies in the world, with over 27,000 stores and $22 billion in revenue last year[i]. And the secret ingredient to much of Starbucks’ success is its innovative use of data analytics. Data […]
Robo Advisors and the business of automated advice
Roby advisory (“robos”), are low-cost automated investment platforms that utilizes mathematical algorithms to support investment decisions and create diversified financial portfolios. Analysts predict that by 2020 broadly defined robo advisory services are expected to manage between $2.2 to $3.7 trillion in assets. Can they replace a human Financial Advisor and become the main stream asset allocation solution?
23andMe: Creating too much value from data?
23andMe is one of Silicon Valley’s latest unicorns – now valued at over $1B with over $491M in venture capital investment. While they provide a valuable service to consumers, should we be wary of handing over this immensely personal data?
This Call May be Monitored to Help Us Help You
Can algorithms really make us more empathetic? Cogito is using machine learning, data, and nudges to keep us all from pulling our hair out when contacting customer support. Co-founder Joshua Feast: “in some ways, we think of ourselves as a cyborg company, helping humans be their best selves.”
How Cable Companies Are Using Data to Compete With Digital
Telco's are finally using data to better attract advertisers. But is it enough to stave off the trend of ad dollars moving toward digital platforms?
Transforming the audit with data analytics
Accounting firms are beginning to recognize the power of using data analytics in the audit.
C3 IoT: Machine Learning in Industrial Applications
C3 IoT is an enterprise software business creating valuable applications for large industrial businesses using machine learning and predictive analytics.
Gap Inc.: Bridging the Gap between Data & Fashion?
In early 2015, Gap Inc. CEO Art Peck fired all of the company’s creative directors, claiming they were “false messiahs” for the company. Instead, Peck wanted to move the company to a decentralized data-driven approach to design and product development […]