23andMe: Creating too much value from data?

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23andMe is one of Silicon Valley’s latest unicorns – now valued at over $1B with over $491M in venture capital investment. While they provide a valuable service to consumers, should we be wary of handing over this immensely personal data?

This Call May be Monitored to Help Us Help You

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Can algorithms really make us more empathetic? Cogito is using machine learning, data, and nudges to keep us all from pulling our hair out when contacting customer support. Co-founder Joshua Feast: “in some ways, we think of ourselves as a cyborg company, helping humans be their best selves.”

Adobe: Automating Marketing Campaigns

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Adobe is using analytics and artificial intelligence to recommend all elements of marketing campaigns: what content to use, what channels to use and how to time the campaign. Critically though, the AI is dependent on historical data to inform future marketing. While the analytics are incredibly helpful to manage existing products, it is still important that marketers play a key role in marketing new products and constantly testing new marketing channels that may not be in historical data.