Hi great post! Whenever it comes to Wayfair, I tend to judge every single move made by them as either a reaction or proactive move in their dance to exist besides Amazon. Do you believe their digital experience, with AR/VR among its features, is not just good or even great – but makes Wayfair’s position defensible from Amazon’s? I see an acquisition on the far horizon…
Interesting post! To the “What it is the MBB really do” section I would add: 4. Access to benchmark data. These firms play an important role as trusted aggregators of companies internal and highly guarded private data. Then they share it back with their clients as long as it is anonymized. To achieve this, new entrants and AI powered ones among them – would have to achieve access to these amassed databases. In a way this might be a data barrier to entry.
Love this post thanks! I especially agree on the fact that cities, especially in places like continental Europe and the Schengen zone are ripe for people essentially “shopping” their future city for work / home. I wonder, has Amsterdam seen any fruits or is pursuing any major collaborations regarding its actual urban fabric design? This would mean that they have been able to seek out feedback data compelling enough to actually inform their decision making in regards to how to continuously design the city. That would be tremendous.
Thanks for the post! I love this! I wonder, what other substantial areas of focus have the Houston Rockets pursued in their data analytics centered approach? I remember reading a lot about this and the franchise in The Undoing Project book. They must be doing a lot since a) they’re doing very well as you said, b) all teams, fans and journalists have since adopted the 3-point math and hence the Rockets shouldn’t really have an edge anymore in that insight or execution.
Love the omnipotence visualization! Thanks for the post! As I was reading your post, my thoughts went to data regarding post experience feedback. Does McDonald collect any end of cycle feedback on customers experiences? It would be fascinating to try and create any data capturing tool outside of the boring satisfaction surveys at the end of the purchase, but rather after consuming the meal.
(Probably best to do so quick and not 24 hours after – I know I’m usually filled with McDonald Guilt for at least a month LOL)
That’s a great functionality. Could or has this been built into a service where you can browse a curated version / a true-er version of Amazon, (where the products you browse and their ratings have been verified)?
That would be amazing. In general, Amazon has been called out a lot in recent years for their aggressive behavior towards their vendors, but in general I feel like they have not been called out enough for their aggressive and potentially value destroying behavior towards their own consumers – who are quite powerless in the shadow of its power.
Lama I love this! I especially love the interactivity from the answerers side. I envision them participating to earn bragging rights, perhaps their parents will create a performance based home allowance compensation model?! LOL. Seriously though, I see a lot of similarities between the hopes that kids will respond to the great community Code Academy has been able to build. The most active contributors to the community are not paid and incentivized by the will and passion to sharing their knowledge. 🙂
Awesome post ! Something I’ve always wondered about is the incentives model for active participation Waze has put in place. Simply earning a higher status, but with seemingly no tactical value or practical use, has always seemed very bizarre to me. Yes you have different names for your user but if you’ve ever had your user reset for some reason you’d probably see – your experience of Waze remains exactly the same. Another point to consider is the risk of distracting drivers while tapping 1-3 buttons to report an event on the road. Imho even if this takes 2-3 seconds, it is a newly generated need for the driver’s attention, much like radio, that only adds to the increased risk of a car accident. Has Waze ever responded to this risk? Seems like they depend on it.
Interesting!! I find the niche market they chose to focus on, (high flying achievers), an interesting choice in terms of willingness to pay. Is there any data on a higher WTP from this segment? Or a higher conversion from the freemium model to the paid one? I would guess that was the founders hypothesis, but curious to see if data backs this up.
Hi great post. Do you think Amazon’s friction in experience due to high commission, wait time to be approved to be a vendor and lack of transparency in not providing analytics to vendors will not change in the near future? One has to fear some Amazon mid-level manager in recognizing this, (perhaps with the help of blogs like this wink wink), and doing something about it no? The question is – has Etsy’s platform reached network effects or other attributes that will make it defendable or are most of the platform’s differentiation based in replicable features?
Nice! Love this topic. I go back to something you said in the beginning of the post – Fitbit didn’t create a competitive advantage as the idea of wearable technology and tracking daily exercise was not patentable. I wonder, what could they have done? Should they have patented the look and feel of the product? They’d have probably still lost to design companies like Apple and other manufacturing giants. I was thinking in retrospect, they could they have tried to push for licensing the software to help the tech giants jump start their technology.
Nice post! I really liked Starbuck’s clear and focused strategy in the midst of decreasing physical retail stores sales. They appear to have honed in on a few key things that their consumers really care about. At the same time, looking into the future I’m not entirely convinced pushing small features like birthday notifications and weather alerts will keep Startbucks safely away from the e-commerce storm.
Great topic, thanks for the post!
A thought: I wouldn’t have thought to say the dominos status tracker as very good nor their ordering workflow. I suppose this depends on what you compare to: tech products or other fast food products. Perhaps the bar is lower for such companies? Perhaps even more interestingly, the tech bar to satisfy consumers is actually lower than most of us think, (including me), and the real success is if you figure out what is truly important to your specific consumer.