Satisfying ‘The Boss’, or how to become the leading supermarket chain in Spain by focusing on your clients’ needs
“Stitch Fix is squarely at the intersection of both online and offline (so hot right now) and human and algorithm (even hotter)” – WSJ
“On a visit to a Disney theme park, a little girl and her mother came to a fenced-off construction site. To her mother’s dismay, the little girl threw her favorite Disney doll, Belle, over the fence. When park staff retrieved the doll, it was in a sorry state, spattered with mud, dress torn, hair bedraggled. Attempts to find a replacement in the shop proved futile: Belle had been replaced by a newer model. So the doll was taken first to a makeup artist, who washed her and styled her hair, then to the wardrobe department, which made her a new dress, and finally to a “party” with other Disney princesses, with a photographer in attendance. Good as new, Belle was returned to her owner that evening, along with a photo album that showed what a great time she’d had during her “makeover.” Later, in a thank you letter, the girl’s mother described the moment of Belle’s return as “pure magic.”
The marriage between Disney’s “Business Model Canvas” and its five core operating assets should allay fans’ concerns that Star Wars has fallen to the Dark Side.
People generally don’t think of art museums as a source of innovations but the slow, patient and thoughtful changes that The Museum of Modern Art (MoMA) made in recent years have served its business missions well.
Much is said about rising new technology companies, but how much more challenging is it to reinvent a mature business model that has been around for decades?
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations