Overpromising and Underdelivering at Sloan Kettering: is AI Still ‘Human’ After All?

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The introduction of artificial intelligence to healthcare has sent shockwaves through the system with the promise of dramatic increases in quality of care and organizational efficiencies coupled with much needed cost reductions. The promise of AI in healthcare predicts a futuristic world where machines are primary and human doctors are secondary. The reality is tempered by the many challenges facing the widespread adoption of AI in US hospitals. A review of the adoption of IBM Watson Health at Memorial Sloan-Kettering Cancer Center provides a case study.