Digital Innovation and Transformation During the COVID-19 Pandemic

May 02, 2020

Read The Full Prompt

The COVID-19 outbreak is a tragedy that will have long-lasting implications for our global economy. The pandemic has showcased the value of digital operating models and is likely to force many companies to speed up their digital innovation and transformation.

For this blog post assignment, please consider ONE of the following questions:

  • Identify an organization that was under significant threat from the COVID-19 outbreak but quickly innovated its operating model to mitigate the impact during the crisis. Please describe the capabilities and processes that enabled these changes and any generalizable lessons for other organizations.
  • Identify an organization that has been significantly affected by the COVID-19 outbreak and recommend how it can leverage digital innovation to grow again.
  • Identify an organization that has experienced significant growth during the outbreak because of its digital operating model. Discuss whether this growth is short term or not and what actions the organization can take to sustain its growth.

Create an approximately 1000-word post to make your contribution on by 6 pm on May 2.

Please also respond to and comment on three other posts per assignment. Feel free to use graphics, data, videos, and links to other sites to corroborate your points.

Submitted (79)

MEDS’ mobile pharmacy boom – can it sustain its market advantage beyond Covid-19?
Last modified on April 30, 2020 at 10:29 am
With only three years in operation, MEDS' 1-hour delivery mobile pharmacy is leading new customer behavior for online shopping during Covid-19. The question is - can it sustain and leverage its market advantage for future growth beyond the outbreak?
Will DocuSign push out paper-pushers during the pandemic?
Alexander Levinskiy
Posted on May 2, 2020 at 5:41 pm
COVID-19 outbreak has challenged the way many businesses are conducting their activities, including those as essential as signing. With no opportunities to sign agreements on paper physically in the era of physical distancing but still pressing needs to sign contracts [...]
The future of Harvard Business School Online: Disrupting or being disrupted?
Viria Vichit-Vadakan
Last modified on May 2, 2020 at 12:52 am
As many industries suffer from COVID 19 namely retail, restaurant, hotel, transportation, and travel, some, including online learning, have seen a tremendous growth during the crisis. One online learning platform that we will examine closely is Harvard Business School Online [...]
Pager: A Digital Doctor in Every Patient’s Family
Matt B
Posted on April 30, 2020 at 11:45 am
Pager’s innovative product, strategic business model, and rapid COVID-19 response are strong signs that the company is well-positioned to succeed in the forthcoming battle for dominance in telemedicine.
Strava: Striving in the time of Corona?
Chris H
Posted on May 2, 2020 at 1:00 pm
Strava is a fitness tracking application for “dedicated” cyclists and runners. The origin of Strava is from the Swedish word for striving: strava. Founded in 2009 by Mark Gainey and Richard Shaw [1], Strava has grown into one of the [...]
Barry’s: Bringing the Red Room to the Living Room
Posted on May 2, 2020 at 5:51 pm
COVID-19 is making people fat, and they don’t like it.  Apart from the grave threats to lives and livelihoods that the virus poses, the physical shape of even the fittest is in dire straits.  With group gatherings banned, exercise studios [...]
ChenMed: Preventative, Capitated Care to fight COVID-19
DJ Song
Posted on April 29, 2020 at 10:39 pm
Corona virus has impacted the lives of many but is especially risky for seniors. As the COVID-19 pandemic impacts the US, primary care physician offices need to overhaul their fee for service models. ChenMed is a leader in the market. [...]
Headspace: Mindfulness in an Uncertain New World
Jennifer Yang
Last modified on May 2, 2020 at 5:58 pm
In a time of great uncertainty, people are looking to mindfulness and meditation apps for a respite from the crisis, with Headspace at the forefront.
Practo: Climbing the pandemic ladder
Last modified on May 2, 2020 at 11:30 am
Indian government’s response to Covid-19 crisis In lieu of coronavirus pandemic, India announced a 21-day lockdown, effective from March 25th. The lockdown has been extended multiple times, currently extended till May 17th. Telemedicine is getting a lot of traction across the [...]
Can America’s Pastime Bring Us A New Home Run?
Jesse Bendit
Last modified on April 30, 2020 at 3:26 pm
Fans (and everyone else) are desperate for live entertainment - can the MLB set the stage for using digital options to bring sports back to a post-COVID world? Even more, can this model be used to not just solve logistical [...]
How Marriott can re-innovate digital booking to reduce costs, preserve cash, and save franchisees
Last modified on May 8, 2020 at 4:44 pm
99% of Marriott hotels are owned by franchisees, and many find themselves unprofitably competing with other Marriott hotels for dwindling demand. Can Marriott redesign its already-state-of-the-art digital tools to pool demand, further reduce costs, and preserve value for franchisees?
Teladoc and the Rise of the Virtual Doctor
Last modified on May 2, 2020 at 6:28 pm
Hospitals have become overwhelmed by the steep spike in number of patients that walk through their doors daily. As stay at home orders have been instituted across nations, people’s mobility have been restricted unless absolutely necessary. As a result, if [...]
Haus Apéritifs: The Restaurant Project
Leah H
Last modified on April 29, 2020 at 11:42 pm
“We wanted the ritual of drinking without the consequences of high sugar, high alcohol liquor -- And it turns out millennials want the same thing," said Co-Founder and Co-CEO Helena Price Hambrecht. "Nothing in the market worked for us, so [...]
Houseparty, just a fad?
Anuj Lohia
Posted on May 2, 2020 at 12:06 pm
Houseparty has seen remarkable growth during this coronavirus period, but will it last?
Variis – In Response to COVID-19 and Peloton
Last modified on May 2, 2020 at 5:14 pm
Equinox and SoulCycle timed their digital release perfectly – during lockdown. But was it a job well done?
Steezy Studio: Netflix of Dance
Posted on April 30, 2020 at 5:29 pm
People keep on dancing at home during the pandemic, but can Steezy keep on growing after they can go outside ?
Instacart – Delivering groceries during COVID-19 and beyond
Last modified on May 2, 2020 at 8:59 pm
Why Instacart has experienced such rapid growth during this crisis - and why it will continue
When Soccer Games are Off, the Gamers are On
Carla SanchezArmas
Last modified on May 3, 2020 at 8:01 pm
When all live sports events were suspended as part of the Covid-19 measures, one thing was certain: there was going to be much uncertainty as to when and how they were going to reactivate. Everybody knows that Mexicans love soccer. [...]
Instacart sees unprecedented growth amid pandemic: can it deliver?
Posted on May 1, 2020 at 11:22 pm
As COVID-19 pandemic forced people to social distance, consumers started eating more at home which created huge demand for delivery services applications. Specifically, the grocery delivery services industry has managed to capture a lot of the new demand as home [...]
Peloton’s sprint into the future in times of COVID
Fernanda Pedreira
Posted on May 4, 2020 at 3:52 pm
Chance or intention? As the world entered lockdown, Peloton’s stay at home business model becomes one of the few viable alternatives for millions of people who seek to stay fit. COVID-19 has disrupted fitness behavior and can be a golden [...]
Farmbox Direct: Delivering Produce In Troubling Times
Posted on May 2, 2020 at 12:34 pm
Farmbox Direct is a subscription grocery delivery service striving to bring fresh and local produce to homes around America.
NBCUniversal: Can the peacock become a phoenix?
Posted on May 2, 2020 at 4:44 pm
COVID-19 has disproportionately affected traditional media conglomerates relative to their streaming-only competitors. NBCUniversal is one such facing production freezes, theme park closures, and declining ad revenues. Despite setbacks, the company is innovating today to build digital capabilities and services that [...]
Zero(dha) to the top!
Posted on May 1, 2020 at 12:49 pm
Zerodha, an Indian discount broker was able to rapidly scale and satisfy a surge in demand during the recent market downturn. As its original proposition of low-cost transactions has worn off, it relied on its technical prowess to compete. What [...]
TraceTogether – the virus tracking app that has been a big winner out of the COVID-19 pandemic – but will YOU be the loser?
Brian Westlake
Posted on May 2, 2020 at 4:33 am
How would you feel if the government installed tracing software on your phone?