Our research investigates how digital technologies, especially AI are reshaping innovation, decision-making, and business. We partner with organizations to test ideas in the field, scale systems through experimentation, and translate insights into impact.
Research Track 1: AI in Business and Society
Lead Faculty: Karim Lakhani
In today’s landscape, organizations across industries are embracing tools like large language models and other generative AIs reshaping how businesses lead, innovate, and compete. Our research bridges the gap between AI’s potential and its practical application, helping organizations strategically deploy AI to unlock productivity, improve decision-making, and design innovation ecosystems that are diverse, connected, and resilient.
Key Focus Areas:
- Human-AI collaboration
- AI and the future of work
- Responsible AI deployment
Representative Work:
- Competing in the Age of AI – Iansiti & Lakhani https://www.hbs.edu/faculty/Pages/item.aspx?num=56633
- The Cybernetic Teammate: A Field Experiment on Generative AI Reshaping Teamwork and Expertise https://www.hbs.edu/faculty/Pages/item.aspx?num=67197
- Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality https://www.hbs.edu/faculty/Pages/item.aspx?num=64700
- Microsoft WorkLab Podcast: AI Lowers the Cost of Expertise
Research Track 2: Rethinking Innovation Evaluation
Lead Faculty: Jacqueline Lane
Led by Professor Jackie Lane, this research explores the dynamics of technological innovation, with a particular focus on creative problem-solving. It seeks to understand how novel ideas are evaluated, refined, and brought to life. A central theme in her work is leveraging artificial intelligence to enhance human-AI collaboration in the evaluation and selection of innovative ideas.
Key Focus Areas:
- Innovation, evaluation and selection
- Creative Problem Solving
- AI in entrepreneurship
Representative Work:
- The Crowdless Future? Generative AI and Creative Problem Solving https://pubsonline.informs.org/doi/10.1287/orsc.2023.18430
- Narrative AI and the Human-AI Oversight Paradox in Evaluating Early-Stage
- Innovations https://www.hbs.edu/faculty/Pages/item.aspx?num=66193
- Are Experts Blinded by Feasibility?: Experimental Evidence from a NASA Robotics Challenge https://www.hbs.edu/faculty/Pages/item.aspx?num=62495
Research Track 3: Designing Intelligent Innovation Systems
Lead Faculty: Karim Lakhani& Jacqueline Lane
The lab’s previous successes with open innovation competitions highlight the value of reaching beyond traditional organizational boundaries. Building on past success with crowd-based contests, we began exploring whether generative AI could replicate or replace key crowd-based functions. This led us to investigate how intelligent systems and inclusive platforms can complement and enhance human capabilities.
Key Focus Areas:
- Intelligent system design and deployment
- Agent-based modeling and simulation
- Inclusive innovation through digital platforms
Representative Work:
- Teams in the Digital Workplace: Technology’s Role for Communication, Collaboration, and Performance https://www.hbs.edu/faculty/Pages/item.aspx?num=64222
Research Track 4: Data Science & AI Operations Lab (D^3) Sub-Lab Spotlight https://d3.harvard.edu/labs/data-science-and-ai-operations-lab/
Lead Faculty: Iavor Bojinov, Edward McFowland III, Michael Lingzhi Li
The Data Science & AI Operations Lab explores how AI can be integrated into core business operations to drive performance, accountability, and innovation. We design and test intelligent systems that enhance organizational decision-making and automate critical functions, emphasizing experimentation and cross-disciplinary methods.
Key Focus Areas:
- Applications of AI and its development
- Experimentation & Causal Inference in the age of AI
Representative Work:
- Nailing Prediction: Experimental Evidence on Tools and Skills in Predictive Model Development https://www.hbs.edu/faculty/Pages/item.aspx?num=63282
- Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures https://www.hbs.edu/faculty/Pages/item.aspx?num=67128
Research Track 5: Science in the Age of AI
Lead Faculty: Kyle Myers
Conventional mechanisms for resource allocation in science may not remain viable in settings where generative AI technologies can produce seemingly high-quality hypotheses. To prepare for these challenges, this track aims to develop novel methods for identifying productive scientists and allocating them resources for their research. Emerging projects involve the use of price-based mechanisms to elicit scientists’ beliefs about themselves and their ideas.
Key Focus Areas:
- Resource allocation with market-based mechanisms
- Productivity measurement in science
- Commercializing science and the “Valley of Death”
Representative Work:
” AI is undoubtedly a transformative force, but its impact will depend on how we choose to use it. By understanding AI’s capabilities and limitations, we can unlock its potential to enhance human productivity without overlooking the value of human insight and creativity. It’s not about replacing humans but augmenting our abilities to achieve more together” KARIM LAKHANI