Siemens Mobility going digital
Additive manufacturing is threatening to change the competitive landscape of the multi-billion dollar spare part market. Will current players be able to embrace 3D printing as a new opportunity, or are new competitors set to outcompete traditional manufacturers?
- Why is 3D printing important in Siemens Mobility’s process improvement?
Additive manufacturing, or “3D printing” is already disrupting the spare parts industry. Along with spare parts manufacturers such as Mercedes-Benz Trucks, BMW, and Deutsche Bahn, Siemes Mobility has been rising to the challenge of increasing levels of client customization and higher speed to serve through the use of 3D printing. Additive manufacturing has not only changed the playing field among spare parts manufacturers, but the shift in the manufacturing process has also lowered the need for capital investment in production capability, thereby changing the competitive landscape. Whether it is logistics companies, the vertical integration of spare part customers, or new 3D-printed specialists in spare-part manufacturing, competition is getting fierce.
Logistics companies might be specifically well positioned to capture the mega trend in spare parts production though their network of distribution centers, warehouses, and inventory management know-how. In fact, companies such as UPS have already invested in 3D printing capabilities, UPS currently operating 60 customer-facing 3D printing stores . The threat of vertical integration by spare part customers is also very real. In a survey by PWC, ~ 53% of spare parts customers are investigating the viability of printing their own spare parts, as they consider their suppliers not to be meeting their needs . Lastly, digital manufacturers such as “Spare Parts 3D” pose a significant threat by having 3D printing specialization and higher technological know-how .
Traditionally, providing a high level of service had come at the expense of cost. If we consider that providing a “high level of service” entails having a fast response time, providing a high degree of customization, and/or being reliable, spare part manufacturers have to manage a complex network of suppliers, a production operation, and a sales team, while making strategic decisions including the following:
- “Whether to make or buy the part
- Whether to make to stock or make to order
- Where to manufacture the part
- What service level to offer
- Whether to continue making the part of discontinue it” 
All of these decisions get simplified by implementing 3D printing, as labor costs become negligible, customization does not increase complexity significantly, small batch sizes become cost-effective, and made-to-order does not come at the expense of rising costs or increasing lead times. Looking at the new competitive threats arising with the 3D printing advantages, it becomes essential that current spare-part manufacturers are quick to embrace this new technology to improve their production process.
- What is the Siemens Mobility’s management doing?
Earlier this year, Siemens Mobility GmbH, part of Siemens AG, launched Siemens Mobility RRX Rail Service Center – its first digital rail maintenance center, located in Dortmund, Germany. In effect, “Siemens Mobility has now eliminated the need for inventory of selected spare parts, reduced the manufacturing time of these parts by up to 95% and can now respond to all internal and customer demands seamlessly” , possibly placing the facility as the most advanced train maintenance center in the world. Through this innovation, Siemens has reduced production times from 6 weeks to 13 hours, and has enabled an iterative process in order to optimize for the desired product specifications. One such example is the train “connectors”, a tool used to maintain train bogies – the chassis that carries the wheelset, where according to Siemens’ head of Additive manufacturing, Michael Kuczmik “tools for this application are notoriously hard to produce via conventional methods, as they have extremely complex shapes and require a high-level of customization” . Going forward, Siemens Mobility aims to grow its digital maintenance center to grow the volume of serviced trains from the current ~ hundred trains every month, to even “thousands per month, all obtained at different time periods, and having different internal designs” .
- What other steps do you recommend the organization’s management take?
While having a centralized digital maintenance center makes sense to create infrastructure synergies, I believe that in order to prevent vertical integration from spare-part customers or the threat from logistics suppliers, one must develop a distributed network of smaller digital maintenance centers to produce the spare parts where the customer are.
Going forward, I believe that Siemens must develop a key competence in 3D printing technology development. Nowadays, Siemens Mobility relies on “Stratasys” technology to provide 3D printing solutions . However, I believe that the integration between product development, customer service and 3D printing technological capability is so high, that Siemens won’t be able to have a competitive advantage without developing 3D technology on their own.
- What are one or two important open questions related to this issue?
In the face of gigantic logistics companies going into 3D printing, potential vertical integration from customers, and new specialized 3D printing spare-parts manufacturer, what will Siemens Mobility’s competitive advantage be?
(Word count: 799)
 Gilles Roucolle and Marc Boilard, “3D Printing is already starting to threaten the traditional spare parts supply chain.” Forbes, March 6, 2017, https://www.forbes.com/sites/oliverwyman/2017/03/06/3d-printing-is-already-starting-to-threaten-the-traditional-spare-parts-supply-chain/#6fe1367f2646, accessed November 11th.
 Dr. Reinhard Geissbauer, Jens Wunderlin, Dr. Jorge Lehr, “The future of spare parts is 3D: A look at the challenges and opportunities of 3D printing.” Strategy&, January 30, 2017, https://www.strategyand.pwc.com/reports/future-spare-parts-3d, accessed November 11th.
 Saunders, Sarah, “Studying feasibility: 3D printing for spare parts production.” 3D Print, October 19, 2017, https://3dprint.com/191516/spare-parts-3d-feasibility-study/, accessed November 11th.
 Griffiths, Laura, “Siemens Mobility is 3D printing spare parts at first digital rail maintenance center.” The Magazine for design-to-manufacturing innovation, September 20, 2018, https://www.tctmagazine.com/3d-printing-news/siemens-mobility-digital-rail-maintenance-3d-print-spare-parts/, accessed November 11th.
 Fabb, General, “Stratasys’ manufacturing strategy becomes more real.” Fabbaloo, September 20, 2018 https://www.fabbaloo.com/blog/2018/9/20/stratasys-manufacturing-strategy-becomes-more-real, accessed November 11th.
 Anonymous, “Siemens mobility puts stratasys additive manufacturing at the heart of first digital rail maintenance center.” MarketWatch, September 19, 2018 https://www.marketwatch.com/press-release/siemens-mobility-puts-stratasys-additive-manufacturing-at-the-heart-of-first-digital-rail-maintenance-center-2018-09-19, accessed November 11th
Student comments on Siemens Mobility going digital
Thank you for the article! This is a fascinating topic area. In particular, I would caution Siemens on the threat of vertical integration that you highlighted. As companies are looking to take on more of their replacement part production, I would suggest that Siemens focus on the most difficult parts and / or potentially include themselves within the 3D printing value chain (e.g., licensing 3D printing design tools).
Thank you for the post, @nikolasra! I think your idea of distributed maintenance centers enabled by additive manufacturing would be really fascinating. This would certainly give them a competitive advantage in being located close to the customer. But if they were to build out such centers, what are some of the challenges that they would face? My sense is that the 3D printing of spare parts may result in pieces with varying levels of strength / reliability due to environmental conditions where you are printing the pieces. For example, if one of your maintenance centers is located in Hawaii, how will the printing process be affected by the warmer ambient temperature and higher humidity levels? If your printing mechanisms are sensitive to changes in atmospheric conditions, then you may have to put a lot of resources into doing quality checks on the spare parts. But if this isn’t a large concern for the printing of spare parts, then I’d have fewer reservations about the distributed maintenance centers.
What a fascinating industry and problem to have. Spare parts are not something I think about often; the size of the industry is astounding. As far as Siemens Mobility’s competitive advantage goes, my mind goes to customer service. To prevent customers from developing 3D printing capabilities themselves, the company needs to truly become the expert in spare parts and needs to service its customers better than they can do in-house. While technology is the “problem” here, I believe that people will have to be the solution.
Thank you very much for your insightful report! It was interesting to know that the large spare parts maker started trying to adopt 3D printing. Your report is well equipped by data and numbers collected from many sources which enhance the credibility of the report. I think that one of the pros of 3D printing today is that its readily available production at the site where the parts is necessary, while one of the cons of 3D printing is higher cost of production comparing to a normal mass-production process. From such point of view, I would believe that there is a possibility that Siemens cannot leverage enough their resource and its size to compete in the market when they uses 3D printing. One suggestion I came up with is that they could send an employee and one 3D printing machine to each important customer’s office, so that whenever the customer has a problem and sudden request of a spare part, Siemens can react and produce the part right away.