Promise and Peril for Machine Learning at Netflix

As the amount of content, competition, and subscribers in the online media space grows, Netflix is turning to machine learning to provide a more entertaining experience for its customers. While they are investing heavily in their proprietary recommendation engine and enjoying the benefits of increased customer retention, questions are emerging around how far into customer profiling a machine learning algorithm should ideally go.

Xiaomi: Fueled by Open Innovation

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“We must curb the tendency for greed and win absolute trust from consumers. So we’re now deliberating, I think we may write this into the company charter, that we will not, in perpetuity, exceed a certain number of percentage points in profit on our hardware. Our target is just this one or two percentage points. We want all consumers who buy our products not to hesitate.” Lei Jun, CEO and Founder, Xiaomi [12]