Since the proliferation of on-demand transportation apps– Uber and Lyft, more and more startups have entered the on-demand service arena. For example, there is “Uber for food,” e.g. DoorDash, Eat24, and GrubHub. “Uber for drycleaning” e.g. Washio and NimNim, and […]
Spirit Airlines has accomplished the seemingly impossible in the US airline industry: it has never lost money. It does so by keeping its business model, customer promise, and operating model simple and tightly aligned. It offers the lowest fares by being the lowest cost operator and has captured a segment of the market that is unprofitable for most of its competitors to serve.
How is one the most hated airlines also one of the most successful? By having a tightly aligned business and operating model.