Spirit Airlines has accomplished the seemingly impossible in the US airline industry: it has never lost money. It does so by keeping its business model, customer promise, and operating model simple and tightly aligned. It offers the lowest fares by [...]
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rfennerty
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Hey Alison – do you know what the original rationale was for the acquisition? Was General Parts Intl supposed to provide them with a footprint in markets and geographic areas where they didn’t have the same strong customer or supplier relationships? Or were they going to gain a particular competency or product mix they were not able to develop organically? Also wonder whether this is the story of a poorly executed integration of two actually complementary businesses or if this is about a management team trying to combine two fundamentally incompatible operating models and destroying their original competitive advantages in customer service and supplier networks? Thanks for the post!