Defending a Global Business Model in Turbulent Times

“Our mission is to empower every person and every organization on the planet to achieve more” ¿How isolationist political momentum across the world is threating Microsoft of accomplishing its mission? ¿Will the company be able to defend its global business model in a world in a world that seems suspicious of the benefits of the globalization?

Reliance on Robots and Automation in the Hospitality Industry: An Oxymoron?

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From robot concierges to in-room VR to hyper-personalization of rewards, digitization and advanced analytics have huge potential to improve the experience for customers of hospitality companies such as Marriott International. However, is the increased use of advanced analytics at odds with an industry built on warm receptions and friendly faces in foreign lands?