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Technology and Operations Management

Technology and Operations Management

MBA Student Perspectives

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PayPal’s Use of Machine Learning to Enhance Fraud Detection (and more)

Posted on November 13, 2018 by Casilda Aresti

This essay will begin by focusing on how and why PayPal is leveraging machine learning in fraud detection today. It will then consider additional potential applications of machine learning across the customer journey, and how these applications may serve to reduce costs and increase customer engagement.

Vodafone: leveraging Machine Learning in an (almost) 5G world

Posted on November 13, 2018 by KS

Vodafone's ability to deploy more predictive analytics given its access to large, global, and varied data pools will be a key competitive advantage as we approach a 5G world.

1-800-Flowers And IBM Watson Take On The Future Of Gifting, And The Future Of Relationships

Posted on November 13, 2018 by Rose S.

How will machine learning impact gifting as a retail business? 1-800-Flowers is partnering with Watson to innovate their customer experience.

You’re in Good [AI] Hands: Machine Learning Implementation at Allstate

Posted on November 12, 2018 by MrMayhem

Insurance companies are increasingly relying on machine learning to create cost efficiencies. Allstate is seeing success in its machine learning implementation to date, but what are the implications for its employee base and long term competitive advantage?

Supply Chain as Source of Competitive Advantage

Posted on November 15, 2017 by Moonshot

Digitalization of the Supply Chain: The future is now.

Pill Popping Made Easy

Posted on November 18, 2016 by elyse

Startup PillPack shows us how drug-dispensing robots and textable pharmacists can provide peace of mind at no extra cost to customers.

The Beauty of CRM in a Digital Age

Posted on November 18, 2016 by Yarden

How cosmetics retailer Sephora is innovating in customer service and brand loyalty

Emirates Airlines: A Quest for Service Quality

Posted on November 17, 2016 by abcd

Believe it or not, the internet is one of the factors to blame for the poor service quality in the airline industry, but Emirates is trying to use other aspects of the digital transformation to deliver superior customer experience.

Best-In-Class Retailer Nordstrom Inc. Maintains Top Spot As Ecommerce & Consumer Experience Leader

Posted on December 9, 2015 by Grace

How Nordstrom Inc.’s operational model made it the darling of the retail industry

Less Than Clean Car Wash

Posted on December 9, 2015 by AWang

Dirty cars, ineffective operations

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