This essay will begin by focusing on how and why PayPal is leveraging machine learning in fraud detection today. It will then consider additional potential applications of machine learning across the customer journey, and how these applications may serve to reduce costs and increase customer engagement.
Vodafone's ability to deploy more predictive analytics given its access to large, global, and varied data pools will be a key competitive advantage as we approach a 5G world.
How will machine learning impact gifting as a retail business? 1-800-Flowers is partnering with Watson to innovate their customer experience.
Insurance companies are increasingly relying on machine learning to create cost efficiencies. Allstate is seeing success in its machine learning implementation to date, but what are the implications for its employee base and long term competitive advantage?
Digitalization of the Supply Chain: The future is now.
Startup PillPack shows us how drug-dispensing robots and textable pharmacists can provide peace of mind at no extra cost to customers.
How cosmetics retailer Sephora is innovating in customer service and brand loyalty
Believe it or not, the internet is one of the factors to blame for the poor service quality in the airline industry, but Emirates is trying to use other aspects of the digital transformation to deliver superior customer experience.
How Nordstrom Inc.’s operational model made it the darling of the retail industry
Dirty cars, ineffective operations