Dirty cars, ineffective operations
Very interesting, this is quite a competitor to our favorite pizza place, Domino’s. They seem to have similar operational layouts, small box with conveyor belt of repeatable consistency with little variation. They even both offer a $5 pizza! I wonder if this is a race to the bottom industry and would be concerned about product differentiation and changing customer tastes.
Great post! I’m wondering if large companies such as MAC or Sephora should take a lesson here and start doing sample boxes themselves. By going direct-to-consumer, could companies build loyalty and give them more control over the consumer? Thinking about our Khiel’s case and the free samples.