How Nordstrom Inc.'s operational model made it the darling of the retail industry
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Grace
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DaVita seems like a great example of how well a high control franchise model can work.
As you note, since AHA, many healthcare providers are acquiring to make themselves larger and increase bargaining power with payers. From an outside perspective, Healthcare Partners operating model would seem much broader than DaVita’s, with greater variety of care and disease than dialysis centers. I’d love more of your perspective on this – will the dialysis operating model fully translate to the healthcare practices model?
Great example of how first movers keep their edge through technical/user experience innovation (e.g. tablet and mobile applications).