Disney: Enabling the Most Magical Place on Earth
Disney goes through great lengths to put you in a whole new world.
consumer focus
Warby Parker – making eyewear accessible
How it all started Warby Parker (“WP”) is an American glasses brand that was founded in 2010 with the objective to offer designer eyewear at a revolutionary price, while leading the way for socially businesses. At the time, the company’s […]
Sephora: Behind the Scenes of the Beauty Behemoth
Sephora’s competitive advantage in the prestige beauty space stems from integrated business and operating models that support the company’s broader objective to enhance the customer experience at every touchpoint.
The Lean, Mean, Amazon Machine
How Amazon.com has leveraged Toyota, robots, data and much more to consistently deliver the best online shopping experience for its consumers.