Daniela Izquierdo's Profile
Having never used or heard about Stich Fix, I must say I am pretty amazed that it has survived as a business. Moving to America one of the biggest perks has been online shopping, being able to get everything in 2 business days is great but being able to return it for free if I don’t like it is AMAZING. The only reason I would consider trying Stich Fix would be if 1) the stylist was able to make recommendations on items that I wouldn’t have thought of on my own 2) the stylist could find deals on clothing pieces I really liked. In my opinion although AI can help with the recommendation system I feel the whole value lies on the quality and ability of the stylist. Stichfix should focus on differentiating by focusing on being the go to stylist for the millennial women, that is something Amazon can’t replicate.
Very interesting article! I especially liked the picture of the cows “Fart Bags”. Echoing Michael’s comment, I also believe the only solution can come from reducing the demand side of the equation. Unfortunately, not all the money in the world in RD can stop this issue. I feel consumers will only be driven by high price increases that will make them opt for product substitutes. Because a raise in prices doesn’t make sense to producer I feel this is going to be the governments job. In a crazy world were the government interferes to tax meat consumption (like alcohol and tobacco) it could probably lower consumption. The government could also tax the producers based on their emissions so that they would raise prices. Obviously, meat producers won’t be happy with this, but global warming is something the government must control. Meat producers should be taxed the same way some governments tax industrial companies on their emissions.
I feel many of the popular restaurant chains are facing this challenge. In my opinion the restaurants are now in a position in which their only choice is to join the trend. As an example in Colombia two of the biggest restaurant chains were at first reluctant to partner up with Rappi (similar to Postmates). Even though they wouldn’t partner with Rappi, Rappi decided to go ahead and offer their menu on the app. This way if a customer made an order the delivery guy would go in as a normal customer and ask for a meal to go and take it to the customer. These two chains started experiencing a huge demand for this service and now their lines were invaded by delivery men which became really annoying to customers who had to wait in line longer for their food. One of the restaurant chains has since decided to partner with the Rappi and has adopted the instant ordering technology allowing for a fast pickup. For other restaurants it has even gone as far as developing separate kitchens with no customer walk-ins only to serve the delivery service.
In my view Chipotle was wise to partner with Postmates. Going forward they should invest in their partnership by ensuring a fast pick-up for delivery and should consider expanding their operation to serve this new channel while maintaining good customer service at their restaurants.
NCR is not mistaken to be looking for new business adjacencies to supplement its ATM business unit. Nonetheless I believe the death of the ATM won’t happen as quickly as we might believe. The usage of the different banking channels is highly influenced by the banks themselves and the way in which they position each channel. A bank will determine how much penetration the channel should have (i.e. number of branches/ATMs in a region. The bank will also determine the services available in each channel (i.e. types of transactions permitted). The most expensive channel for a bank is obviously its branch channel and banks world wide are implementing strategies to migrate low complexity transactions to cheaper channels. Human interactions are generally reserved for more complex problems: only 25 percent of agent phone calls are inquiries that could be serviced in other channels. Most intriguingly, digital channels have not replaced physical channels. [McKinsey] I believe full services ATMs will still be important in the near future as banks try to migrate more transactions to this channel. Some banks have even gone so far as to have ATM only branches. This year Bank of America has opened three mini-bank branches that have ATMs and videoconferencing but no people.[Washington Post] In the short term NCR should still focus on providing the most high end technological ATMs that can help banks migrate their services.
• McKinsey Retail Banking Insights. The Future of U.S. Retail Banking Distribution.
Traditional insurers are very much at risk due to new fintechs exploring the insurance business like Trov, Gather, Friendsurance, etc. Nonetheless many of the big traditional players have quickly responded up-ing their game in the digital world like Geico and Progressive. Companies like Allianz and Hartford have the leading efforts in digitalizing the small commercial insurance scene offering quoting and underwriting online in a very simple process. Even though the purchase of commercial insurance is now made to be simple Small Business Owners still feel the product itself is very complex and hard to understand (What is covered? The meaning of technical terms, etc.) What I believe the big traditional companies can use to their advantage is their wide agent network, call centers and branches to create an omnichannel experience to ensure a great customer journey where all questions can be answered.
Traditional Insurers with great digital offers for Small Commercial Insurance