Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

Can Technology Transform Education?
e-TOM
Last modified on November 17, 2016 at 4:56 am
Schools still adopt the same teaching method since the 19th century [i]. Can AltSchool scale a more efficient and fun learning experience?
Out of print
SophieK
Last modified on November 17, 2016 at 2:23 pm
Can the New York Times survive the digital era?
Autonomous Vehicles are leaving mining giant Rio Tinto in the dust
EnergEE
Posted on November 16, 2016 at 5:24 pm
Although Rio Tinto has made some investments in mine automation, it has failed to see the potential impact of full automation and seems unwilling to invest in a digital transformation.
e-Estonia: How Estonia is digitalizing an entire country
ABC
Last modified on November 16, 2016 at 3:25 pm
Complete your tax returns in three minutes. Visit the DMV from your couch. Vote with your iPhone on your way to work. Free nationwide wifi. Utopia? No, this is Estonia.
Picasso or House of Cards? How the Met is Vying for Your Attention in a Digital World
user123213
Posted on November 17, 2016 at 6:45 pm
Who wants to spend an afternoon at a museum when you can binge-watch the latest season of House of Cards on Netflix? The greatest challenge that the Metropolitan Museum of Art faces is to stay relevant in the digital world [...]
Unlocking Human Performance through Digitization in HealthTech
JPrice
Last modified on November 18, 2016 at 2:03 pm
Can a wearable help us be more effective with fitness and recovery, allowing us to become better versions of ourselves? Whoop's products seek to answer this question.
Thriving Cities: GE’s Bright Idea
Paige Sopcic
Posted on November 16, 2016 at 3:06 pm
Have you heard of the newest GE business? Learn how Current, powered by GE is connecting streetlights and gunfire detection.
Comcast combats cord-cutting
Lena
Last modified on November 18, 2016 at 3:42 pm
As digital streaming options become more popular, cable companies scramble to prevent customers from "cutting the cord".
The new DigItaú era
Carlos Costa
Posted on November 18, 2016 at 3:05 pm
Undeniably, the recent ubiquity of digital technology and connectivity are having profound implications for the economy at large, and banking is one of the sectors that has been most affected by this new reality.
Pump the Breaks: Progressive Insurance using IoT to Snitch on your Bad Driving Habits
Alicia
Posted on November 18, 2016 at 2:20 pm
A few weeks ago, when I borrowed by sister’s car, she warned me to not make any short stops. Her insurance provider was tracking her driving, and frequently hitting the breaks too hard would disqualify her from potential premium discounts. [...]
How Starwood Hotels Makes It Personal and Makes You Come Back For More
hotelie
Last modified on November 17, 2016 at 12:17 am
Innovation in technology is one of the key elements that enables both the business and operating model of Starwood Hotels & Resorts to remain competitive and relevant to its SPG loyalty members.
Tesco: A digital transformation
CC
Last modified on November 16, 2016 at 3:55 pm
Tesco is the leading grocer in the UK, accounting for 25% of all grocery sales offline and 43% of all grocery sales online [1]. In the last 15 years, Tesco has digitally transformed their customer experience, business model and operating [...]
The Role of Robots in Warfare
jessica
Last modified on November 18, 2016 at 3:52 pm
The military is trending towards fully autonomous robots to prevent loss of soldier lives, but are we prepared for the trade-offs?
MYMAGIC+: DISNEY’S BIG BLUNDER?
HBS2018
Last modified on November 17, 2016 at 11:19 pm
Disney spent $1B on MYMAGIC+ - was it worth it? Time will tell.
PG&E: A Journey in Smart Grid Design
Ward Ault
Last modified on November 16, 2016 at 3:14 pm
The Pacific Gas and Electric Company seeks a way to revise its century-old business and operating model to meet the demands of modern customers in a rapidly changing energy landscape.
A Tablet a Day Keeps the Dropouts at Bay: How Bridge Leveraged Tech to Become Africa’s Largest School Chain
TD21
Posted on November 18, 2016 at 5:42 pm
Cashless $6-a-month payments for Kenyan private school tuition? Scripted, US-developed lessons pushed to Ugandan schoolteachers' tablets? The equivalent of 32% more schooling in English in a year? Thanks to technology, Bridge International Academies claims to have it all.
Delta’s Baggage Claim Digital Transformation
ASP
Last modified on November 18, 2016 at 3:54 pm
You are traveling between points and A and B; here's how Delta prevents your bag from stopping over in C
Rainforest: Crowdsourcing Quality Assurance
Laure Fischer
Posted on November 18, 2016 at 3:52 pm
Rainforest is seeking to take the pain out of software quality assurance, so businesses can focus on building great products instead of hunting down bugs.
NikeID: polishing the shoe buying experience
BFM
Last modified on November 17, 2016 at 1:55 pm
How did modern technology allow Nike to revolutionize the way sneakers are designed, produced and distributed ? Can it be economically viable to give the end consumer the control over the design of the shoes they want to wear ?
Conquer Disney World with a Flick of Your Wrist
Lynn Xie
Last modified on November 18, 2016 at 1:57 pm
Disney's Magical Wristband is Revolutionizing the Theme Park Experience
ZALORA: the online revolution of the fast-fashion industry
Clara
Last modified on November 17, 2016 at 11:53 pm
ZALORA brings fast-fashion to the door of all South-East Asian customers through the Internet
How blockchain technology is transforming the traditional financial services operating model
Bhargav
Last modified on November 18, 2016 at 5:34 pm
The distributed ledger technology behind bitcoin is now disrupting traditional asset transfer.
Orbitz: Turning Digital Distribution from a Challenge to an Opportunity
GG
Posted on November 18, 2016 at 5:11 pm
It was the year 2001. The leaders of five major airlines (Delta, United, American, Continental, and Northwest Airlines) were greatly concerned about the rising threat of digital distribution through 3rd-party online travel agencies/exchanges such as Expedia. In contrast to traditional distribution channels [...]
Schlumberger : Revolutionizing Oil and Gas Operations
Ambuj Kashyap
Posted on November 18, 2016 at 1:56 pm
Schlumberger has used technology to move people away from remote and hazardous field locations and still delivers best in class service !
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