AI in People Analytics: Rhetoric and Snake Oil

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“AI” has become a buzzword in people analytics. To be sure, AI is indeed a powerful technology. Yet, as with many organizational practices that ascend to buzzword status, its promise has exceeded its potential. Sometimes it’s even sold as a mythical snake oil.

Trusted Partners or the Machine?

In our first class this semester, back in the halcyon days of our pre-quarantine innocence, Professor Polzer posed a question: Are employees trusted partners in a mission or cogs in a machine? Though we have discussed and debated, pondered and premised for almost a full semester now, these authors feel no less conflicted as to this central tension of people analytics than we did almost three months ago.