Our program is customized and purchased by hospitals and hospital systems to improve the patient experience by providing an integrated solution for patients, families, and staff with with a suite of digital health tools, call center support, and in-person patient specialists to connect families to non-clinical services. We are responsible for implementing these solutions across practices and workflows, while also helping our clients develop metrics and measurements of success.
Although we tailor our solution to individual and departmental workflows, we are still implementing change management and novel solutions. My question, is what third party vendors have you seen do this most successfully? What change management programs have you implemented that have been well-received by physicians/staff? If you were to implement a solution, what is the one thing you would want a third party vendor to know?