New medical center concept
I’m deciding what type of clinic should I open in a very competitive environment.
Patient Experience
High employee turnover at reception level in a clinical analysis lab in a developing country
High employee turnover at reception level is a major problem in a clinical analysis lab in a developing country
Advanced Scope Clinics
Advanced scope clinics: Do they hit the 'sweet spot' of quality care, patient satisfaction, timely intervention, employee satisfaction and at a reduced cost??
Communicating Test results
Communicating results in a timely fashion and answering messages from our patients.
Behavioral Health and Emergency Department Throughput
A behavioral health crisis and its impact on community hospital emergency departments.
Engaging Physicians in a New Communication Curriculum
Engaging Physicians in a new patient communication initiative
Best practices in change management solutions from third party vendors
There are many third party vendors implementing programs with hospitals and hospital systems with varied success; what third party vendors have you seen do this most successfully?
Parking at Saint Charles Hospital: A Horrible First Impression
Saint Charles Hospital exists in an urban location with almost no room left for expansion in all directions. Parking is at a premium every day and is very limited. In today’s environment with a strong focus on patient experience many visitors are frustrated before they step out of the vehicle to enter the building for that day’s visit.