No Show Rate

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Our no show rate is high in primary care and mental health (17-22%) relative to other healthcare systems within VHA. We are not allowed to charge the patient for not showing up to their appointments and are required to re-schedule their appointments within 30 days.

Should We Create a Cardiovascular IPU?

We are considering transforming our hospital-based Heart Institute into a truly integrated practice unit for cardiovascular disease. The fundamental challenge is to fully integrate the finance, administration, and clinical care of two of the highest performing departments in our hospital.