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Digital Innovation and Transformation

Digital Innovation and Transformation

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Business Concept

Tradeshift: AI in B2B Commerce

Posted on December 4, 2019 by MAO

Tradeshift has been one of the first B2B e-commerce providers to introduce AI capabilities in its software solutions.

How Booking.com Became Hotels’ Biggest Enemy

Posted on September 24, 2019 by Peter Wintermaier

With the recent growth of Booking.com far above the growth of the industry and commissions at a record-high level, the hotel industry is becoming concerned that the online travel agency will capture an ever-increasing share of the overall profit margin.

Checkr: Playing Chess in the Background Screening Industry

Posted on September 23, 2019 by Tommy PF

Checkr has built an AI-backed process to handle background checks. By automating the processing of digital records, Checkr has created a highly scalable business, which can lower the cost of verification on the gig economy.

Hi, my name is C-3PO. How can I assist you today?

Posted on March 4, 2019 by Marissa Dearing

AI is driving the next labor revolution, starting with call centers

Bottoms up! Casemates.com offers a new community-driven wine marketplace

Posted on March 26, 2018 by A

The new online venture, recently launched through a Kickstarter campain, aims to build a community of wine lovers and consumers interested in buying cases of wine together, directly from US producers.

Homejoy’s Not So Joyous Demise

Posted on March 25, 2018 by Sairah

Homejoy's inability to solve the customer retention problem prevented it from reaching a path to profitability.

Etsy – Maintaining a Competitive Marketplace

Posted on March 7, 2018 by Walter

How will Etsy maintain and grow its marketplace in light of competition from Amazon Handmade and Ebay?

Alcohol Delivery? Yes, Please.

Posted on March 5, 2018 by Mike M

What's so special about this Boston-based alcohol delivery company?

ClassPass: Navigating the Challenges of Building a Sustainable Marketplace Model

Posted on March 4, 2018 by JLuo

The up-and-down story of this consumer subscription startup illustrates the difficulty and importance of getting the platform business model right.

GROW(ing) a platform to improve job placement in Japan (and then the world?)

Posted on March 2, 2018 by JPW

GROW has quickly grown its platform to match recruiters and job applicants using sophisticated AI tools in Japan. A no-fee-to-applicants model has allowed for quick expansion and increased the quality of the platform (by providing vast amounts of training data for its algorithms). Should GROW consider geographic expansion?

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