esarley
Human-centered design could make India’s digital transformation more inclusive
View the full report, “Inclusive Digital Transformation in India: Improving Digital Financial Services for the Poor Through Human-centered Design.” Gandhali, a farmer living in rural Bihar, India, doesn’t own a mobile phone; she borrows her son’s to talk with her brother in the next village. She has a bank account, but resents the half-day trip […]
