Bain & Company: What we can learn about operating models through a services firm

We tend to think about operating models as they relate to fixed asset or repeatable process businesses. But operating models are as important if not more with services firms, where your competitive advantage may walk out the door every day. This post is not to say Bain has been, or will be, more successful than any of it's competitors. Rather it looks to examine why their chosen combination of operating design principles appears to support a successful business model that works for them, and how the firm has created a virtuous cycle between its people, processes, and results.