Yakult: Success with “Yakult Ladies”
Yakult has built unique operating model with female salesforce called “Yakult Ladies”. Its operating model is effective from wealthy neighborhood in developed countries to slum in developing countries.
Tom Challenge Winner
Wesco Aircraft: Providing Superior Supply Chain Management for Aerospace
Wesco Aircraft is a highly efficient and cost-effective distributor of C-Class aerospace parts and chemicals due to superb supply chain management and inventory control.
John Lewis: Would you leave your company to the workers?
John Lewis the UK's favourite retailer with sustained profitable growth and untouchable customer loyalty and advocacy. What is the secret to their success? They are a workers' co-operative, owned and operated for the benefit of their employees.
Combatant Gentleman: Dress Smarter
Combatant Gentleman is helping today's young professions get a leg up in the office.
Story of Innovation: How a local Rice Wine became a gift to President Obama?
This is a story of innovation of the operating model for Japanese Rice Wine ("SAKE"). This is given to President Obama, from Japan's Prime Minister.
Virgin America: An Invisibly Lean Approach to Premium Service
Virgin America leverages operational smarts to deliver the hippest customer experience in the skies.
ExxonMobil: Strong History backed by Strong Principles
ExxonMobil aligns strong operating systems with a consistent business model to deliver energy to meet global demand.
Intuit: Journey from Waterfall to Agile
Intuit Inc. is a software company that develops financial and tax preparation software and related services for small businesses, accountants and individuals.
The Business of Blowouts: Operational Efficiencies at DryBar
DryBar’s ingenious branding, relentless commitment to customer experience and effective operations are transforming the beauty industry one blowout at a time.
ZARA: Sprinting past traditional retail
ZARA has developed a large-scale, super-fast supply chain to allow it to capitalize on trends as soon as they happen.