Zappos: Best in Class Customer Service
Zappos's operating model supports its mission to provide superior customer service.
Retailer
Warby Parker – making eyewear accessible
How it all started Warby Parker (“WP”) is an American glasses brand that was founded in 2010 with the objective to offer designer eyewear at a revolutionary price, while leading the way for socially businesses. At the time, the company’s […]
IKEA: cutting costs, creating value
The home-furnisher who gets their customer do the heavy lifting