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Technology and Operations Management

Technology and Operations Management

MBA Student Perspectives

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quality

Emirates Airlines: A Quest for Service Quality

Posted on November 17, 2016 by abcd

Believe it or not, the internet is one of the factors to blame for the poor service quality in the airline industry, but Emirates is trying to use other aspects of the digital transformation to deliver superior customer experience.

Dr Lal PathLabs: Achieving scale in Indian diagnostics market

Posted on December 9, 2015 by Mohit Mittal

Learn how a single diagnostic center grew into a chain of 1500 centers serving 12 million patients annually!

Cleveland Clinic: The Medicine We All Need

Posted on December 8, 2015 by Nate Maslak

The Cleveland Clinic is doing the impossible in US healthcare, consistently providing world-class quality medical care while lowering costs. Their model will soon affect how you get your care wherever you are.

The Force is with Mickey Mouse

Posted on December 6, 2015 by Simeon Bochev

The marriage between Disney’s “Business Model Canvas” and its five core operating assets should allay fans’ concerns that Star Wars has fallen to the Dark Side.

Eataly: life is too short not to eat well

Posted on December 5, 2015 by Marco De Curtis

Italian Food and authenticity at scale: Eataly is leading the way #Italianfoodatscale

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