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Aileen
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It’s really interesting to consider how such an old establishment has been met with modern day challenges and the inability to adapt. I agree that privatization might not be the answer to the issues, but I’d be curious to get others’ thoughts on some questions:
1) Outsourcing of various services: The ownership of distribution warehouses, trucks and local employment staffing could be outsourced to new privately owned companies. Perhaps this could cut down on the amount of blocking and tackling required by the USPS to continue its operations. These outsourced companies could then hire a lot of the employees from USPS that would no longer be needed. Most importantly, it would stem the addition of new workers that would require pension benefits, one of the largest costs in its current operating model.
2) Do we even need the USPS? The only times I’ve had to use the USPS within memory is to mail the IRS tax forms / pay my taxes. With the other logistics providers such as UPS, Fedex and DHL, they arguably provide similar coverage and services for the country. The ubiquity of email has eliminated almost all necessity for standard letter mail. Could they possibly acquire certain assets that the USPS owns and provide a cheaper service to replace what USPS provided with some government subsidy for providing this discount service? This way, the USPS could completely liquidate all its assets, including the real estate, in order to invest the money for future pension funding and recoup some of the losses.
Regardless, it is quite a shame to see such a long standing institution struggle on its last legs.
A few things that I think about when evaluating Lulu’s operating model and business model:
1) Competition: While Under Amour and Nike are large giants competing for a slightly different customer base, there have been many alternate models that have emerged such as Bandier in NYC. They stock premium brands like Michi, Alo and Splits59 in order to target the very same customers as Lulu while also providing variety. There comes a point in the luxury athleisure segment where the proliferation of Lulu becomes dilutive to the brand. Everyone and their mother, quite literally, is wearing the same thing. While the chief designer may be critical of Nike, he must understand the importance of evolving and changing Ocean and Duke as the context changes as well.
2) Unhappy Employees: The attempt to build culture within the employees is important for a luxury brand like Lulu. Recently, there have been many articles written about the cult-like status of the store-level employees with extreme pressure to attend group exercise. Some articles have aired grievances very similar to the issues Nordstrom faced in its earlier days with off-the-clock required activities (group exercise, finishing work, etc.) that are not mandatory, but implicitly are to move up. We must remember that these are hourly wage workers and not salaried workers as well. It could be difficult to build this unique type of culture and sustain it in the long-term given its current HR practices.