Great port Jennifer, and a great point about the pure hub and spoke model vs a point to point model. But I think that the customer service issue that you mentioned is a serious one that might have some ugly consequences for the business especially if a competitor with similar amenities starts offering the same service with better customer experience.
Great post Oyku, I enjoyed reading it and this is the first time for me to know about HSS and its interesting innovation model. I think that the healthcare industry can benefit a lot from adopting standard innovation and design thinking techniques and the results can be wonderful for both institutions and patients.
This is a great post Terrance. Whole Foods is great example of how a company can do business in a very responsible way and also play a very important role in strengthening the local communities through their operating model decisions.