Digitization Challenge

November 18, 2016

Read The Full Prompt

Choose a company that provides an interesting example of how digital transformation has created opportunities or challenges for business and operating models. A business model defines how a business differentiates itself by creating and capturing value. An operating model defines how that business delivers on that promise. Describe how the organization is using digital technology to develop its business model and operating model, and describe and justify what additional steps you think the organization should consider implementing. Your example can describe a positive (e.g., a success story or best practice) or negative experience (e.g., a business failure).

Note: The post for this assignment should be 600–800 words, and must conclude with a word count such as “(778 words).” Posts should not exceed 800 words.

Submitted (926)

IRCTC – Reinventing the “wheel”?
Chirag
Last modified on November 18, 2016 at 9:07 pm
Re-creating one of the worlds oldest and largest railways
GE’s Quirky Idea
Kerrin
Posted on November 18, 2016 at 4:56 pm
GE partnered, invested in, and shared patents with Quirky, a community-led invention platform. The goal was to enable everyday consumers to access connected devices. Would opening GE's patent portfolio to the masses create value for GE, Quirky, and consumers?
Industry Luminary
mdelaney
Posted on November 18, 2016 at 2:23 pm
The bright future of the lightbulb business…
Zillow: Making Realtors Obsolete
BMW
Posted on November 18, 2016 at 3:11 pm
Zillow is using big data to create a transparent marketplace. Will it be enough to break the realtor monopoly?
Mining May Become the Safest Job in the World
Kelly Burke
Posted on November 18, 2016 at 3:32 pm
Save lives. Save time. Save money. All from a cozy office hundreds of miles away.
Nordstrom: introducing customers to the future of multi-channel retail
ZA
Posted on November 18, 2016 at 4:45 am
Digitalization has allowed new online-only competitive players to enter the retail market, but it has also brought a wide range of opportunities to traditional retailers willing to engage with technologies to better serve their multi-channel customers
Live Music in the Digital Age
AG
Last modified on November 18, 2016 at 3:09 pm
How can an inherently "offline" business use online tools to its advantage?
Citi’s Path to Digitization
HBS_TOM
Last modified on November 17, 2016 at 6:12 pm
Citi's pursuit of creating value for its customer through digitization starts with a rethinking of its operating model for an elite group called "Citi FinTech."
GameStop: its all fun and games until someone gets disintermediated
Alex Stacy
Last modified on November 15, 2016 at 8:44 pm
What do Barnes&Noble and GameStop have in common? 1. They once were consolidated within the same company; AND 2. They are both big victims of Amazon and Digitalization! Find out more about this wild and crazy story of a retailer [...]
Macy’s: America’s Omnichannel Store
ARS
Posted on November 18, 2016 at 5:58 pm
How a 158-year-old retailer is staying relevant in the digital age
Reaching the Digital Generation: Disney’s Acquisition of YouTube MCN Maker Studios
Jodie
Posted on November 18, 2016 at 5:56 pm
"Short-form online video is growing at an astonishing pace and with Maker Studios, Disney will now be at the center of this dynamic industry" - Disney CEO Bob Iger
BHP Billiton: Mining data to mine more efficiently
COG
Posted on November 18, 2016 at 1:03 pm
BHP Billiton is taking steps to use new technologies to improve its safety, production and cost performance.
Blizzard Entertainment – Weathering the digital transformation
Nitchan
Last modified on November 16, 2016 at 6:18 pm
Blizzard Entertainment, one of the big names in the gaming industry, has weathered the ever changing conditions of digital transformation in the gaming industry and has risen on top.....so far
Combining Agriculture and Technology
Maria Goodpaster
Last modified on November 14, 2016 at 10:07 pm
The population of the world is expected to increase from 7 billion to 9 billion people by 2050. In addition, diets are improving which will result in double the demand for agricultural crops. John Deere is utilizing technology in its [...]
ESPN: The World Worldwide Leader in (the Digitization of) Sports (Media)?
zs
Last modified on November 18, 2016 at 4:52 pm
ESPN’s ups, downs, and future with their migration into mobile in the face of declining subscriptions for the company’s flagship television networks.
Why Technology is Causing Your HBS Degree to Depreciate
Tiana
Last modified on November 18, 2016 at 5:59 pm
Will your Harvard Business School degree have any value in 20 years? That is one of many questions that disruptive technology is creating in the education sector. As Massive Open Online Courses (“MOOC”) are offered by more independent organizations and [...]
One Medical: Revolutionizing Primary Care Using Technology
ashkad
Posted on November 18, 2016 at 4:49 pm
One Medical has leveraged digital technology to effectively deliver on its company mission to build a high quality primary care system that is affordable and accessible to all.
Macy’s in the Digital Age
BM
Last modified on November 17, 2016 at 12:03 am
This retail dinosaur is using digital to mount a comeback.
The future of money-transferring
Y.Z.
Posted on November 18, 2016 at 1:02 am
“A rock pile ceases to be a rock pile the moment a single man contemplates it, bearing within him the image of a cathedral.” — Antoine de Saint-Exupéry
Putting the “New” in “News”: NYT Reinvents itself for the Digital Age
SanchaliPal
Last modified on November 18, 2016 at 5:29 pm
Can the NYT, a traditional print newspaper, catapult itself into the digital-first era? Or will upstart new-media like HuffPo, BuzzFeed, and Snapchat write the next chapter, leaving NYT in the history books?
Connected Beauty: The Dawn of a new era
Mubashara Khalid
Posted on November 18, 2016 at 4:00 pm
The largest beauty company in the world is digitally re-engineering the beauty experience to reach the next billion consumers.
The Digital Concert Pianist: How new digital norms challenge our traditional views of craftsmanship
Laura C
Last modified on November 20, 2016 at 4:23 pm
For almost two centuries, Steinway has been the hallmark of the acoustic piano industry. The craftsmanship required to produce one instrument at one of their two workshops in New York and Hamburg is globally renowned and is the genesis of every instrument’s incredible depth and variation in tone as [...]
Online retailing and the Dollar Shave Club
PabloBotero
Posted on November 18, 2016 at 4:32 pm
Unilever and the Dollar Shave Club, can either one make the other grow?
“We are not dead yet!” – The Parable of the New York Times
Christin
Posted on November 13, 2016 at 10:22 pm
If used wisely and smart, the digital transformation does not necessarily mean the death for newspaper companies. The New York Times is a great example to show how a newspaper company can turn a threat into an opportunity and a [...]
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