In my organization, we are using HCAHPS survey for patient satisfactions with the organization. We have been using the survey since 2014 in my organization, and we were able to meet the international benchmark in the most of the survey required indicators as per Magnet standards. However we are still facing difficulties in improving the “patient education upon discharge” indicator, despite the several efforts from Nursing Affairs, Patient Services and Case Management. Currently, we initiated another collaborative project that involves medical team as stakeholder, although the result are not good as expected from the team .
I’m interested to know if anyone has achieved a success in the HCAHPS survey in the discharge education indicator to share the experience?