Digital Winners during the Pandemic

February 10, 2021

Read The Full Prompt

Digital technologies were already upending many industries and companies before the pandemic. Covid-19 has accelerated those trends. Think about the impact of Door Dash on restaurants, or Shopify’s and Amazon’s impact on the ability of retail stores to develop a new channel.

For this assignment please identify companies/organizations that you think are winning during the Covid-19 pandemic. Please focus on just one organization, and not an entire category of organizations, entrants, or firms. Tell us why they are a winner in this environment. If it is useful for illustrating or explaining their winning approach, you may also refer to losing organizations, entrants, or firms, but these should not be the central feature of the post.

Please place most of the emphasis on how the organization creates value in the short run from its products, services, actions, and strategies. You also should summarize how it captures value. Finally, you may allude to how it is positioned to create and capture value as the pandemic declines. Why do these products, services, actions, and strategies lead you to call them a winner or loser?

Create an approximately 750-word post. Make your contribution by 6pm on February 10.

Please also respond to and comment on three other posts by 8am on Feb 11. Feel free to use graphics, data, videos, and links to other sites to corroborate your points.

Selected posts will be discussed in class and also featured on the HBS Digital Initiative website.

Please prepare a 2-3 min summary of your blog post before class.

Submitted (32)

Drizly: Drinking the Pandemic to the Top
Francisco Cortes
Last modified on February 10, 2021 at 2:53 am
As we have been for the most part locked up over the past year some of our vices have been exacerbated through the idleness resulting from confinement. One such behavioral change is our consumption of alcohol. According to the Global [...]
DocuSign: Keep your business deals going
Almas Kaptagayev
Last modified on February 10, 2021 at 1:13 am
The COVID-19 pandemic is one of the most severe economic shocks and disruptions in history. There clearly will be longer-lasting implications for almost all sectors and types of economies such as restaurants, airlines, hotels, brick-and-mortar retail. However, there are several [...]
Teladoc: The doctor is… well not in but on
Julia Loughlin
Posted on February 10, 2021 at 6:00 pm
Covid-19 has caused disruption for industries across the board. Hospitality, education and airlines have been rocked by stay at home orders and fear of leaving one’s home. Perhaps the industry most disrupted for the better in the long term will [...]
How Zoom Won the Pandemic
Omar Aboulezz
Posted on February 7, 2021 at 5:51 pm
Zoom is an unambiguous winner in the COVID-19 era. This blog post dives into why Zoom succeeded while its competitors stumbled, how zoom creates and captures value, and what the future may hold for this software company.
Nurx: Healthcare Finally Revolutionized!
Karl Njeim
Last modified on February 9, 2021 at 9:21 pm
Nurx, like many other telehealth companies, witnessed exceptional growth in demand given their convenient do-it-at-home services that perfectly fit the current context. Nurx's success is here to stay given the disruptive and customer-centric nature of their services
ViacomCBS: Here to Stream, Here to Stay
Cristina Gallotto
Last modified on February 8, 2021 at 11:01 pm
The Covid-19 pandemic only accelerated longstanding industry trends of chord-cutting, as viewers devour content while quarantining at home. ViacomCBS is aptly poised to create and capture enormous value in a post-pandemic world.
Oisix’s huge success – will it continue?
Kanako Sakai
Posted on February 9, 2021 at 8:33 am
Oisix, a Japanese food and grocery delivery service, has experienced a huge growth during the pandemic, by responding rapidly to customers' needs. It potentially could change the way people do grocery and cook even after the pandemic.