{"id":25450,"date":"2017-11-15T20:00:18","date_gmt":"2017-11-16T01:00:18","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/do-you-mind-if-i-take-notes-mckinsey-turns-an-eye-to-digital\/"},"modified":"2017-11-15T20:00:18","modified_gmt":"2017-11-16T01:00:18","slug":"do-you-mind-if-i-take-notes-mckinsey-turns-an-eye-to-digital","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/do-you-mind-if-i-take-notes-mckinsey-turns-an-eye-to-digital\/","title":{"rendered":"Do You Mind If I Take Notes? \u2014 McKinsey Turns an Eye to Digital"},"content":{"rendered":"<p><em>\u201cOur mission is to help our clients make distinctive, lasting, and substantial improvements in their performance\u2026<\/em><a href=\"#_edn1\" name=\"_ednref1\">[<\/a><a href=\"#_edn1\" name=\"_ednref1\">1]<\/a><em>\u201d \u00a0 <\/em><\/p>\n<p>If we assess McKinsey &amp; Company\u2019s mission through a modern lens, it becomes clear that to help business leaders achieve sustainable competitive advantage, data and analytics must drive advisory. The influx of data-driven needs across industries (Figure 1<a href=\"#_edn2\" name=\"_ednref2\">[2]<\/a>) comes with tremendous implications to the traditional consulting model<a href=\"#_edn3\" name=\"_ednref3\">[3]<\/a>:<\/p>\n<ol>\n<li>Rapid feedback cycles \u2013 consistent engagement with clients<\/li>\n<li>Modularized products and services \u2013 a greater need for specialization<\/li>\n<li>Enter the CTO\/CDO\/CMO \u2013 conversations with a wider client base<\/li>\n<li>An implementation orientation \u2013 recommendations alone become insufficient value drivers<\/li>\n<li>Bespoke solutions with a focus on individual consumers<\/li>\n<li>Data structure and analytics platforms as key competitive levers<\/li>\n<\/ol>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-25272\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10-300x184.png\" alt=\"\" width=\"300\" height=\"184\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10-300x184.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10-768x472.png 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10-600x369.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-1-10.png 900w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>The longstanding clients of McKinsey \u2013 Fortune 500 C-Suites \u2013 are feeling the pressure. 71% call themselves \u201ctech companies\u201d. Within technology, they are most interested in mobile computing, cloud computing, and AI\/machine learning, all of which require advanced data analytics capabilities. 73% cite the rapid pace of technological change as their \u201cgreatest fear\u201d<a href=\"#_edn4\" name=\"_ednref4\">[4]<\/a>. Figure 2<a href=\"#_edn5\" name=\"_ednref5\">[5]<\/a> underscores this trend, illustrating global digital consulting spend of $5B in 2016.<\/p>\n<p><strong>\u00a0<a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-25273\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6-300x191.png\" alt=\"\" width=\"300\" height=\"191\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6-300x191.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6-768x488.png 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6-600x382.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-2-6.png 997w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/strong><\/p>\n<p><strong>A Traditional Supply Chain<\/strong><\/p>\n<p>The consulting supply chain (Figure 3) is like many others: materials (talent) are sourced from suppliers (leading universities, prestigious firms), a product is developed (bright, resourceful problem-solvers) and delivered to the customer (strategic solutions). In this context, several areas of McKinsey\u2019s supply chain are vulnerable to digital disruption<a href=\"#_edn6\" name=\"_ednref6\">[6]<\/a>:<\/p>\n<ul>\n<li><strong>Raw Materials<\/strong> \u2013 do traditional sources of talent satisfy needs of an increasingly technical, specialized world?<\/li>\n<li><strong>Preparation<\/strong> \u2013 do existing training methods and frameworks prepare \u201cinventory\u201d (consultants) for the digital world?<\/li>\n<li><strong>Orders \/ Distribution<\/strong> \u2013 will customers associate McKinsey with complex data-oriented solutions?<\/li>\n<li><strong>Product Delivery \u2013 <\/strong>Can McKinsey own best-in-class talent to justify price? Will standalone strategic recommendations constitute sufficient deliverables?<\/li>\n<li><strong>Delivery Reception \u2013 <\/strong>is the existing \u201cdescend and depart\u201d model sufficient in the future?<\/li>\n<\/ul>\n<p><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-25274\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3-300x80.png\" alt=\"\" width=\"300\" height=\"80\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3-300x80.png 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3-768x205.png 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3-1024x273.png 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3-600x160.png 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Figure-3-3.png 1670w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><strong>\u201cThe Firm\u201d Responds\u2026<\/strong><\/p>\n<p>McKinsey has made several splashy moves in preparation for the digital wave. These efforts fall broadly into two camps: (1) short term, awareness generation and (2) long term, proof-of-competency.<\/p>\n<p>McKinsey has produced hundreds of articles, research papers, and case studies communicating their unique point-of-view and capabilities in the digital arena. High visibility projects also serve to drive awareness (e.g. in November 2017, McKinsey Digital was selected to advise Sri Lankan on building countrywide digital infrastructure<a href=\"#_edn7\" name=\"_ednref7\">[7]<\/a>). While these efforts begin to address the credibility gap and increase client awareness, publications and headlines alone fall short in proving competency.<\/p>\n<p>Long-term plans center around making numerous small bets for more opportunities to observe, learn, and iterate. McKinsey New Ventures houses these efforts, with a focus on incubating and commercializing packaged digital solutions for clients. Currently, there are over 800 data scientist and analysts under the New Ventures umbrella<a href=\"#_edn8\" name=\"_ednref8\">[8]<\/a>.<\/p>\n<p>Further, since 2013, McKinsey has acquired over a ten data\/analytics firms, with the hopes that new capabilities can be tested with clients as digital needs continue to rise.<a href=\"#_edn9\" name=\"_ednref9\">[9]<\/a> These include: Pricemetrix, a wealth management analytics solution, 4tree, a big data analytics firm for retail, and QuantumBlack, a data analytics and visualization firm.<\/p>\n<p><strong>The Future Ahead<\/strong><\/p>\n<p>If we return our eyes to Figure 3, of critical importance is \u201craw material sourcing\u201d, or access to talent (as a predeterminant of product quality). The traditional talent pools are likely underpreparing students for the next 30 years, where a lack of data and analytics familiarity will spell failure. Look, for example, to top-tier MBA programs, a key supplier to McKinsey, with hundreds of new hires each year. None of them have incorporated <u>basic<\/u> data and analytics education into their core curriculum. McKinsey (and other consultancies) wield tremendous lobbying power over the universities which they frequent come hiring season \u2013 it\u2019s incumbent upon the \u201cpurchaser\u201d to demand that their materials are up to specifications.<\/p>\n<p>Beyond structured recruiting, McKinsey must explore more flexible talent acquisition to broaden access beyond their traditional field of influence. Rethinking the talent pool with the gig economy in mind and exploring JVs with industry partners, large and small, may become necessary (e.g. PWC Talent Exchange, a platform for independent consultants<a href=\"#_edn10\" name=\"_ednref10\">[10]<\/a>).<\/p>\n<p>Lastly, we must consider the implication of faster feedback loops on product delivery. Current engagement models are lumpy, with fixed contracts over short periods of time. In a world where customer needs and millennial attention spans are equally fleeting, should clients put up with fixed-term, fixed-fee, fixed-time advisors?<\/p>\n<p><strong>Further Considerations<\/strong><\/p>\n<ul>\n<li>Is McKinsey the best owner of complex, data-driven solutions? Does the risk of moving into a foreign, highly-technical space jeopardize their core, market-leading position?<\/li>\n<li>In a world of startups and tech giants, how can McKinsey attract the best in class digital\/analytics talent? What are the implications if they can\u2019t?<\/li>\n<\/ul>\n<p>Word Count [800]<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Sources:<\/strong><\/p>\n<p><a href=\"#_ednref1\" name=\"_edn1\">[1]<\/a> McKinsey &amp; Company. (2017). About Us. [online] Available at: https:\/\/www.mckinsey.com\/about-us\/overview [Accessed 16 Nov. 2017]<\/p>\n<p><a href=\"#_ednref2\" name=\"_edn2\">[2]<\/a> Grossman, R. Harvard Business Review. (2017). The Industries That Are Being Disrupted the Most by Digital. [online] Available at: https:\/\/hbr.org\/2016\/03\/the-industries-that-are-being-disrupted-the-most-by-digital [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref3\" name=\"_edn3\">[3]<\/a> Vermeulun, F. Harvard Business Review. (2017). What So Many Strategists Get Wrong About Digital Disruption. [online] Available at: https:\/\/hbr.org\/2017\/01\/what-so-many-strategists-get-wrong-about-digital-disruption [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref4\" name=\"_edn4\">[4]<\/a>Murray, A. Fortune. (2017). Fortune 500 CEOs See A.I. as a Big Challenge. [online] Available at: http:\/\/fortune.com\/2017\/06\/08\/fortune-500-ceos-survey-ai\/ [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref5\" name=\"_edn5\">[5]<\/a> UK Consulting Industry Statistics 2017. (2017). [online] London: Management Consultancies Association. Available at: https:\/\/www.mca.org.uk\/news\/updates\/insight-interview-stephen-pollard-arup\/ [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref6\" name=\"_edn6\">[6]<\/a> Christensen, C., Wang, D. and Van Bever, D. (2017). Consulting on the Cusp of Disruption. [online] Harvard Business Review. Available at: https:\/\/hbr.org\/2013\/10\/consulting-on-the-cusp-of-disruption [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref7\" name=\"_edn7\">[7]<\/a> Lanka Business Online. (2017). McKinsey to prepare strategies for Sri Lanka\u2019s Digital Economy. [online] Available at: http:\/\/www.lankabusinessonline.com\/mckinsey-to-prepare-strategies-for-sri-lankas-digital-economy\/ [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref8\" name=\"_edn8\">[8]<\/a> McKinsey &amp; Company. (2017). New Ventures. [online] Available at: https:\/\/www.mckinsey.com\/about-us\/new-ventures [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref9\" name=\"_edn9\">[9]<\/a> : McKinsey &amp; Company. (2017). Digital blog | Digital McKinsey. [online] Available at: https:\/\/www.mckinsey.com\/business-functions\/digital-mckinsey\/our-insights\/digital-blog [Accessed 16 Nov. 2017].<\/p>\n<p><a href=\"#_ednref10\" name=\"_edn10\">[10]<\/a> Talentexchange.pwc.com. (2017). [online] Available at: https:\/\/talentexchange.pwc.com\/ [Accessed 16 Nov. 2017].<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Management consultants are known to be many things \u2013 bright, resourceful, and hardworking guides through countless strategic challenges. But as Sherpas through the age of digital transformation? <\/p>\n","protected":false},"author":9632,"featured_media":25451,"comment_status":"open","ping_status":"closed","template":"","categories":[43,493,60,788,2618,2826,877],"class_list":["post-25450","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-analytics","category-consulting","category-data","category-digital","category-digital-age","category-digital-strategy","category-human-capital","hck-taxonomy-organization-mckinsey-company","hck-taxonomy-industry-consulting","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/rc-tom-challenge-2017\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Do You Mind If I Take Notes? \u2014 McKinsey Turns an Eye to Digital - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/do-you-mind-if-i-take-notes-mckinsey-turns-an-eye-to-digital\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Do You Mind If I Take Notes? \u2014 McKinsey Turns an Eye to Digital - Technology and Operations Management\" \/>\n<meta property=\"og:description\" content=\"Management consultants are known to be many things \u2013 bright, resourceful, and hardworking guides through countless strategic challenges. 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