{"id":21383,"date":"2017-11-12T14:15:03","date_gmt":"2017-11-12T19:15:03","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-rctom\/submission\/just-do-it-nikes-efforts-on-direct-to-consumer-and-supply-chain-transformation-easier-said-than-done\/"},"modified":"2017-11-12T14:38:30","modified_gmt":"2017-11-12T19:38:30","slug":"just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/","title":{"rendered":"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done?"},"content":{"rendered":"<p>In September, Mark Parker, Chairman, President, and CEO, of NIKE, Inc. announced first quarter 2018 earnings for the world\u2019s biggest sportswear maker. Despite product innovations in the running shoe segment with premium priced Air VaporMax and in the women\u2019s sportswear category with more stylish offerings, the company reported a 3 percent decline in North American revenues and flat year-over-year revenues company-wide [1,2].<\/p>\n<p>Nike\u2019s struggles are indicative of a larger problem, as major U.S. retailers have shown lackluster performance over the past 18 months. Digitalization and recent online trends have increased customer expectations; people are demanding more customization, faster, at improved service levels [3,4]. Additionally, digitalization has led to an expanded definition of the value proposition of the retail industry. Companies can no longer compete solely on the functionality of discrete products, but rather need to distinguish themselves on the value and performance of their broader product system [5]. With this increase in customer expectations and an expanded business model, traditional retailers have a decision to make: either meet these new customer and industry demands by rethinking the way they design their supply chain, or move over for someone who will.<\/p>\n<p>During its 2017 Investor Day, Nike addressed these near-term customer needs and business-model challenges head-on. The Company expanded on its new \u201cConsumer Direct Offense\u201d which aims to serve the athlete faster and more personally through its \u201cTriple Double Strategy\u201d \u2013 a focus to drive double digit growth in three core areas: speed, direct, and innovation [6].<\/p>\n<p>In response to changing customer needs, Nike announced a focus on supply chain efficiency improvement (speed) and direct-to-consumer emphasis (direct). With \u201c2X Speed\u201d \u2013 Nike will invest in end-to-end digital capabilities to improve the efficiency of its supply chain and serve consumers faster, doubling the speed to market by reducing the average product creation timeline by over 50 percent. In \u201c2X Direct\u201d, Nike is changing the structure of its supply chain \u2013 focusing more on direct-to-consumer distribution by aiming to double direct consumer connections through its NIKE.com platform and other initiatives. Lastly, the \u201c2X Innovation\u201d initiative addresses the changing retail industry, as Nike promises to lead with more distinct platforms that give consumers new aesthetics, spanning both sport and style [6].<\/p>\n<p>&nbsp;<\/p>\n<figure id=\"attachment_21419\" aria-describedby=\"caption-attachment-21419\" style=\"width: 1030px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-21419\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike-300x132.jpg\" alt=\"\" width=\"1030\" height=\"454\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike-300x132.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike-768x338.jpg 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike-1024x450.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike-600x264.jpg 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Nike.jpg 1829w\" sizes=\"auto, (max-width: 1030px) 100vw, 1030px\" \/><figcaption id=\"caption-attachment-21419\" class=\"wp-caption-text\">Source: Nike.com<\/figcaption><\/figure>\n<p>In response to medium-term strategic challenges, Nike is also pursuing new channels for distribution, including a pilot program it began earlier this year to sell lower-end items through Amazon. Additionally, Nike also alluded to discontinuing some of its distributor channels, only focusing on those that are \u201cdifferentiated retailers\u201d that present Nike\u2019s products in a heightened, curated way [7].<\/p>\n<p>Although it is reassuring to see Nike\u2019s shift in focus towards the direct-to-consumer space, if the company truly wants to have a \u201cConsumer Direct Offense\u201d and transform its supply chain to keep up with today\u2019s digitalization, it needs to \u201cJust Do It\u201d. First, Nike needs to invest in more initiatives that drive e-commerce purchases. An increase in social and other digital ad-spend could drive increased traffic to NIKE.com and allow the company to double down on its direct-to-consumer strategy. Second, Nike needs to figure out Amazon\u2019s long-term role in the company\u2019s strategy. Recognizing that the internet giant has a role to play if Nike truly wants to go all-in on direct-to-consumer is an important step, but a pilot program for only lower-end items isn\u2019t enough. Despite concerns about loss of pricing power and brand control, Nike needs to make its relationship with Amazon more permanent and all-encompassing across product lines. Leveraging Amazon\u2019s expansive supply chain would be the quickest and easiest way for Nike to digitalize its own.<\/p>\n<figure id=\"attachment_21418\" aria-describedby=\"caption-attachment-21418\" style=\"width: 1029px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-21418\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1-300x138.jpg\" alt=\"\" width=\"1029\" height=\"473\" srcset=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1-300x138.jpg 300w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1-768x354.jpg 768w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1-1024x472.jpg 1024w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1-600x277.jpg 600w, https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Amazon-1.jpg 1826w\" sizes=\"auto, (max-width: 1029px) 100vw, 1029px\" \/><figcaption id=\"caption-attachment-21418\" class=\"wp-caption-text\">Source: Amazon.com<\/figcaption><\/figure>\n<p>Digitalization may be the cause of the retail industry\u2019s woes, but it can also be its savior. The digitization of the supply chain enables companies to address the new requirements of customers, the challenges on the supply side, and the remaining expectations in efficiency improvement [8]. With increasing pressure to transform its supply chain to be faster, more flexible, granular, accurate, and efficient, what role do traditional partnerships play in Nike\u2019s \u201cConsumer Direct Offense\u201d? Is there any value in investing in \u201cdifferentiated retailers\u201d such as Nike\u2019s relationship with Nordstrom Inc.? What about more traditional wholesale partners such as the independent running and sporting goods stores? In overlooking these intermediary retailers, is Nike missing a big opportunity to influence athletes that are true champions of the brand? Or do these retailers only pose an additional cog in the outdated supply chain wheel?<\/p>\n<p>&nbsp;<\/p>\n<p>(731 words)<\/p>\n<p>&nbsp;<\/p>\n<p>References:<\/p>\n<p>[1] \u201cNike, Inc. Reports Fiscal 2018 First Quarter Results,\u201d press release, September 26, 2017, on Nike, Inc. website, [https:\/\/news.nike.com\/news\/nike-inc-reports-fiscal-2018-first-quarter-results], accessed November 2017.<\/p>\n<p>[2] Pamela N. Danziger, \u201cNike&#8217;s Challenges In The U.S. Market,\u201d Forbes, October 27, 2017, [https:\/\/www.forbes.com\/sites\/pamdanziger\/2017\/10\/27\/nikes-challenges-in-the-u-s-market\/#64d4cb9427df], accessed November 2017.<\/p>\n<p>[3] Matthew Townsend, \u201cNike Declines After Athletic Giant Gives Bleak U.S. Outlook,\u201d Bloomberg, September 26, 2017, [https:\/\/www.bloomberg.com\/news\/articles\/2017-09-26\/nike-s-anemic-u-s-growth-forces-company-to-rely-more-on-asia], accessed November 2017.<\/p>\n<p>[4] Alicke, K., D. Rexhausen, and A. Seyfert, \u201cSupply Chain 4.0 in consumer goods,\u201d McKinsey &amp; Company.<\/p>\n<p>[5] Porter, M. and J. Heppelmann, \u201cHow smart, connected products are transforming competition,\u201d Harvard Business Review (Nov. 2014).<\/p>\n<p>[6] \u201cNike, Inc. is Accelerating a Consumer-led Transformation to Ignite its Next Phase of Long-Term Growth,\u201d press release, October 25, 2017, on Nike, Inc. website, [https:\/\/news.nike.com\/news\/nike-inc-is-accelerating-a-consumer-led-transformation-to-ignite-its-next-phase-of-long-term-growth], accessed November 2017.<\/p>\n<p>[7] Sarah Halzack, \u201cNike&#8217;s Solid Game Plan Has an Amazon-Shaped Hole,\u201d Bloomberg, October 26, 2017, [https:\/\/www.bloomberg.com\/gadfly\/articles\/2017-10-26\/nike-investor-day-solid-game-plan-amazon-shaped-hole], accessed November 2017.<\/p>\n<p>[8] Rexhausen and Seyfert, \u201cSupply Chain 4.0 in consumer goods,\u201d McKinsey &amp; Company.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nike has made recent efforts on direct-to-consumer and supply chain transformation, but is still experiencing stalling sales. Are the recent initiatives enough?<\/p>\n","protected":false},"author":9853,"featured_media":21420,"comment_status":"open","ping_status":"closed","template":"","categories":[52,2123,277,158,16],"class_list":["post-21383","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-amazon","category-digitalization","category-direct-to-consumer","category-nike","category-retail","hck-taxonomy-organization-nike","hck-taxonomy-industry-retail","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-rctom\/assignment\/rc-tom-challenge-2017\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management\" \/>\n<meta property=\"og:description\" content=\"Nike has made recent efforts on direct-to-consumer and supply chain transformation, but is still experiencing stalling sales. Are the recent initiatives enough?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/\" \/>\n<meta property=\"og:site_name\" content=\"Technology and Operations Management\" \/>\n<meta property=\"article:modified_time\" content=\"2017-11-12T19:38:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"369\" \/>\n\t<meta property=\"og:image:height\" content=\"136\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/\",\"url\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/\",\"name\":\"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management\",\"isPartOf\":{\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png\",\"datePublished\":\"2017-11-12T19:15:03+00:00\",\"dateModified\":\"2017-11-12T19:38:30+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage\",\"url\":\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png\",\"contentUrl\":\"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png\",\"width\":369,\"height\":136},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/d3.harvard.edu\/platform-rctom\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Submissions\",\"item\":\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/d3.harvard.edu\/platform-rctom\/#website\",\"url\":\"https:\/\/d3.harvard.edu\/platform-rctom\/\",\"name\":\"Technology and Operations Management\",\"description\":\"MBA Student Perspectives\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/d3.harvard.edu\/platform-rctom\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/","og_locale":"en_US","og_type":"article","og_title":"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management","og_description":"Nike has made recent efforts on direct-to-consumer and supply chain transformation, but is still experiencing stalling sales. Are the recent initiatives enough?","og_url":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/","og_site_name":"Technology and Operations Management","article_modified_time":"2017-11-12T19:38:30+00:00","og_image":[{"width":369,"height":136,"url":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/","url":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/","name":"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done? - Technology and Operations Management","isPartOf":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/#website"},"primaryImageOfPage":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage"},"image":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage"},"thumbnailUrl":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png","datePublished":"2017-11-12T19:15:03+00:00","dateModified":"2017-11-12T19:38:30+00:00","breadcrumb":{"@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#primaryimage","url":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png","contentUrl":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2017\/11\/Just-do-it-1.png","width":369,"height":136},{"@type":"BreadcrumbList","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/just-do-it-nikes-direct-to-consumer-efforts-easier-said-than-done\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/d3.harvard.edu\/platform-rctom\/"},{"@type":"ListItem","position":2,"name":"Submissions","item":"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/"},{"@type":"ListItem","position":3,"name":"\u201cJust Do It\u201d \u2013 Nike\u2019s Direct-To-Consumer Efforts, Easier Said Than Done?"}]},{"@type":"WebSite","@id":"https:\/\/d3.harvard.edu\/platform-rctom\/#website","url":"https:\/\/d3.harvard.edu\/platform-rctom\/","name":"Technology and Operations Management","description":"MBA Student Perspectives","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/d3.harvard.edu\/platform-rctom\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission\/21383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission"}],"about":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/types\/hck-submission"}],"author":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/users\/9853"}],"replies":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/comments?post=21383"}],"version-history":[{"count":0,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/hck-submission\/21383\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/media\/21420"}],"wp:attachment":[{"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/media?parent=21383"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-json\/wp\/v2\/categories?post=21383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}